Cairo Marriott Hotel
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Datos clave
Ingreso a partir de las: | 3:00 p. m. |
|---|---|
Salida antes de las: | 12:00 p. m. |
Mascotas | No se admiten mascotas |
Servicios
Wifi
Parqueadero
Aire acondicionado
Piscina
Centro de acondicionamiento físico
Spa
Más información sobre Cairo Marriott Hotel
Cairo Marriott Hotel
Located in Cairo’s Zamalek Island district , the Cairo Marriott Hotel offers luxurious rooms with a balcony overlooking the river Nile or the gardens. It features a casino and more 15 restaurants & bars .
Opiniones de 
Pareja
Comentario: 5/09/2026
Se alojó en: sep. de 2026
Marriott Cairo
We were lucky enough to get a room overlooking the Nile River which made our stay even more special. The staff were so beautiful and helpful. I felt like a queen for the 4 days I stayed. Ahmed Bashir and Yehia were our waiters each morning and were so helpful and made our stay amazing. Thank you
Viajero de negocios
Comentario: 3/09/2026
Se alojó en: sep. de 2026
2 hectic days in Cairo
Stayed 2 nights at Marriott Cairo in connection with a recent business trip. The hotel is located on a samll island in the middle of the Nile, and a very central location for Cairo. It is a very large hotel, build around an old palace. The rooms are mainly placed in the 2 towers on each side of the palace. The palace it very beautilful and authentic, with function rooms, lobby, lounge and restaurants. The rooms are standard Marriott, so always a good bed, good size room and a nice bathroom with everything you could ask for. There is a large garden, pool area, out door bar/restaurant etc - this is really nice when you are in a large city like Cairo. The hotel as mentioned is big, and lot of different bars, restaurants, casino etc. Was only there for a short stay so did not manage to try everything, but can mention that the breakfast buffet is good, it has all you can ask for, even a lady baking egyption bread in the old fasioned way, just outside the restaurant
Pareja
Comentario: 31/08/2026
Se alojó en: ago. de 2026
beautiful hotel, but negative service
tldr: one of the worst service experiences I've ever had. i want to start off with the positives and also say that cultural differences are normal, and as guests, it is our duty to respect local customs and culture. This stuff, I get, and I understand so please look at what I'm saying through this lens. Nothing but respect for the culture. We had just stayed in Mena house, another Marriott property, and it was close to perfect.
---
positives:
- this hotel was one of the most beautiful I've seen. Their back courtyard where the pool is, restaurants, live music - wow. I was stunned. The price was reasonable and the ratings were oddly low for somewhere so beautiful. I think I realized why later.
- the more senior managers were great. attentive, nice. had obvious training in hospitality where they understood that part of their role as representatives for a high end place like this was to make their guest feel welcome. negatives:
- i'm in the pool with my wife. a pool boy comes up to us, gets our attention, puts his hands together and then moves them apart and says "space". we, a bit confused, move away from each other and he smiles and goes back to watching the pool. we, a bit confused, discuss between us. were we too close? we know we are in a muslim country and we respect the rules. for clarities sake, to make sure we do not do anything wrong in future or perhaps we misunderstood, i go to the pool guy and say "excuse me, when you said "space" what do you mean?".
He says wait a minute, and wonders inside. He speak to his manager. The manager and the pool guy, along with another person who may also be a manager, end up talking for 10 minutes. The manager seems irate. No one comes back to us. They just leave. Confused, and also curious, I ask for the manager who was talking to the pool guy, and explain "hey, the pool guy was asking you about the "space" thing. I just wanted to understand what he was trying to tell us? Did we do something wrong? Are we not allowed to be close to each other in the pool? we are, of course, happy to follow the customs of Egypt / Cairo. please help me understand"
he replies: "no, it's not that. he was just asking if you guys needed some more umbrella for shade.". We chatted for a bit, and then after he left, I asked my partner what she thought and she said "i dont think so". I was not sure but then 10 minutes later, a different pool guy, went up to an arabic speaking couple and makes the same motion with his hands for them to move away from each other. This for me, confirmed it. I want to be clear here: I am more than happy to follow local rules and customs. If I'm not allowed to hold someone's hand or not allowed to wear shorts or whatever a rule may be, that's fine. But tell me. Speak to me like a normal person. Explain to me the truth of the situation. Do not lie to me.
- pool experience 2&3: at the pool, they ask if we want to order some drinks, i reply "yes please, could we see a menu". he says okay, and literally never returns. and then the loungers have cushions on it. we are sliding off them due to poor design. everyone is. you lie down, you slide down, you get up, you readjust, and repeat. the pool guy ("space" person) comes and see us all struggling, speak to the other guest who is an arabic speaker and may be local, and motions that he can fix her chair. He fixes her chair. and then leaves (!) After this moment, I spoke with my wife and said, "let's go". the level of disrespect is just ridiculous and i'm not going to let it ruin my day more than it already has.
- 1st night dinner service: as we finish dinner, we ask server 1 for the bill. doesn't come. we then ask server 2 for the bill. doesn't come. server 2 starts to take an order from another table. so we ask server 1 for the bill again, he seems apologetic and goes to the register (presumably to get our bill) and notifies server 1 who is taking an order from another table. server 1 then gets mad at server 2 and scolds him. so server 2 leaves without getting us the bill and then eventually server 1 comes with it. of course, we know that in egypt, there's is another tip on top of service charge. but what are we tipping for? bad service? only when i leave you another 10% tip do we get a little courtesy? whatever, we pay the bill, service charge, and i give some extra cash, as is standard. he smiles. we still have drinks at the table that we are drinking. they then try to take my drinks. i say no, im still drinking. then they get cleaning spray and start spraying the table as i am still sitting there.... drinking. the world cup is on. I ask them to stop. what kind of training is this? the staff are also moving tables. dont pick them up. just dragging them along the floor.
- breakfast: whilst talking to breakfast, there are 5+ young boys (servers) standing at the door, just staring at us and obviously talking about us as we walk towards them. no subtlety. eyes locked, whilst mouths moving. was uncomfortable. and trust me, i know the difference between this and a concierge locking eyes on you with a smile and talking to each other. This was different and I was uncomfortable as a man and it would be uncomfortable for my wife. my table has 2 salt shakers. I ask for a pepper. the boy comes back with a 3rd salt. i dont think anything malicious here. perhaps a misunderstanding. but... where's the training?
at the breakfast, omlette station, they don't say a word to me. okay, already feeling a bit... unwelcome. i wait for my food. doesnt say anything to me. i then pluck up the courage to ask if any of the dishes are mine. he motions that "this one" is mine. I was standing there the whole time. says nothing. as i get my food, he offers the next person extra cheese. doesn't offer to me. okay... no smile, no words. the next guy was a local (or at least an arabic speaker) and the whole vibe mood was different. smiles, service. these kinds of occurrences remind me of bad childhood memories of being treated differently as an immigrant but i try not to let these thoughts creep in and all i'll say is this: bad service. the next day, i ask for an omelette with everything and spicy. i double check and get a dismissive kind of "yeah yeah". when i got to my table to eat it, i'm 100% there was no spicy.
- another incident in the pool, a baby (4 years ish) is with the nanny outside of the pool. the manager comes over and says "who's baby is this" in english. "she can't be here". the nanny says her mum's in the pool and it's quite clear the nanny is looking after the baby. The pool guy is then speaking to the baby in english. we inform him that the baby speaks arabic (as we overheard). he's chatting with the baby, and then yelling over to the mum that the baby can't be here. the nanny is right there. just no sense of how to handle this situation. go and walk over to the mother and speak with her. or ask the nanny to bring the child to the mother.
---
honestly, writing this review just makes me a bit sad and annoyed tbh. when we left, we spoke with the manager and told them everything cus this was just another level of ??? where most of the time, i might leave a review with my thoughts but it's never severe enough for me to put time in and speak to anyone else. The mixture of poor training, poor service, it was too much to ignore. the manager gave us our first nights dinner on the house and i respect that they tried to make amends and they did apologize.
it is a beautiful hotel and maybe they will improve in future. I cant recommend staying here to anyone for now.
---
positives:
- this hotel was one of the most beautiful I've seen. Their back courtyard where the pool is, restaurants, live music - wow. I was stunned. The price was reasonable and the ratings were oddly low for somewhere so beautiful. I think I realized why later.
- the more senior managers were great. attentive, nice. had obvious training in hospitality where they understood that part of their role as representatives for a high end place like this was to make their guest feel welcome. negatives:
- i'm in the pool with my wife. a pool boy comes up to us, gets our attention, puts his hands together and then moves them apart and says "space". we, a bit confused, move away from each other and he smiles and goes back to watching the pool. we, a bit confused, discuss between us. were we too close? we know we are in a muslim country and we respect the rules. for clarities sake, to make sure we do not do anything wrong in future or perhaps we misunderstood, i go to the pool guy and say "excuse me, when you said "space" what do you mean?".
He says wait a minute, and wonders inside. He speak to his manager. The manager and the pool guy, along with another person who may also be a manager, end up talking for 10 minutes. The manager seems irate. No one comes back to us. They just leave. Confused, and also curious, I ask for the manager who was talking to the pool guy, and explain "hey, the pool guy was asking you about the "space" thing. I just wanted to understand what he was trying to tell us? Did we do something wrong? Are we not allowed to be close to each other in the pool? we are, of course, happy to follow the customs of Egypt / Cairo. please help me understand"
he replies: "no, it's not that. he was just asking if you guys needed some more umbrella for shade.". We chatted for a bit, and then after he left, I asked my partner what she thought and she said "i dont think so". I was not sure but then 10 minutes later, a different pool guy, went up to an arabic speaking couple and makes the same motion with his hands for them to move away from each other. This for me, confirmed it. I want to be clear here: I am more than happy to follow local rules and customs. If I'm not allowed to hold someone's hand or not allowed to wear shorts or whatever a rule may be, that's fine. But tell me. Speak to me like a normal person. Explain to me the truth of the situation. Do not lie to me.
- pool experience 2&3: at the pool, they ask if we want to order some drinks, i reply "yes please, could we see a menu". he says okay, and literally never returns. and then the loungers have cushions on it. we are sliding off them due to poor design. everyone is. you lie down, you slide down, you get up, you readjust, and repeat. the pool guy ("space" person) comes and see us all struggling, speak to the other guest who is an arabic speaker and may be local, and motions that he can fix her chair. He fixes her chair. and then leaves (!) After this moment, I spoke with my wife and said, "let's go". the level of disrespect is just ridiculous and i'm not going to let it ruin my day more than it already has.
- 1st night dinner service: as we finish dinner, we ask server 1 for the bill. doesn't come. we then ask server 2 for the bill. doesn't come. server 2 starts to take an order from another table. so we ask server 1 for the bill again, he seems apologetic and goes to the register (presumably to get our bill) and notifies server 1 who is taking an order from another table. server 1 then gets mad at server 2 and scolds him. so server 2 leaves without getting us the bill and then eventually server 1 comes with it. of course, we know that in egypt, there's is another tip on top of service charge. but what are we tipping for? bad service? only when i leave you another 10% tip do we get a little courtesy? whatever, we pay the bill, service charge, and i give some extra cash, as is standard. he smiles. we still have drinks at the table that we are drinking. they then try to take my drinks. i say no, im still drinking. then they get cleaning spray and start spraying the table as i am still sitting there.... drinking. the world cup is on. I ask them to stop. what kind of training is this? the staff are also moving tables. dont pick them up. just dragging them along the floor.
- breakfast: whilst talking to breakfast, there are 5+ young boys (servers) standing at the door, just staring at us and obviously talking about us as we walk towards them. no subtlety. eyes locked, whilst mouths moving. was uncomfortable. and trust me, i know the difference between this and a concierge locking eyes on you with a smile and talking to each other. This was different and I was uncomfortable as a man and it would be uncomfortable for my wife. my table has 2 salt shakers. I ask for a pepper. the boy comes back with a 3rd salt. i dont think anything malicious here. perhaps a misunderstanding. but... where's the training?
at the breakfast, omlette station, they don't say a word to me. okay, already feeling a bit... unwelcome. i wait for my food. doesnt say anything to me. i then pluck up the courage to ask if any of the dishes are mine. he motions that "this one" is mine. I was standing there the whole time. says nothing. as i get my food, he offers the next person extra cheese. doesn't offer to me. okay... no smile, no words. the next guy was a local (or at least an arabic speaker) and the whole vibe mood was different. smiles, service. these kinds of occurrences remind me of bad childhood memories of being treated differently as an immigrant but i try not to let these thoughts creep in and all i'll say is this: bad service. the next day, i ask for an omelette with everything and spicy. i double check and get a dismissive kind of "yeah yeah". when i got to my table to eat it, i'm 100% there was no spicy.
- another incident in the pool, a baby (4 years ish) is with the nanny outside of the pool. the manager comes over and says "who's baby is this" in english. "she can't be here". the nanny says her mum's in the pool and it's quite clear the nanny is looking after the baby. The pool guy is then speaking to the baby in english. we inform him that the baby speaks arabic (as we overheard). he's chatting with the baby, and then yelling over to the mum that the baby can't be here. the nanny is right there. just no sense of how to handle this situation. go and walk over to the mother and speak with her. or ask the nanny to bring the child to the mother.
---
honestly, writing this review just makes me a bit sad and annoyed tbh. when we left, we spoke with the manager and told them everything cus this was just another level of ??? where most of the time, i might leave a review with my thoughts but it's never severe enough for me to put time in and speak to anyone else. The mixture of poor training, poor service, it was too much to ignore. the manager gave us our first nights dinner on the house and i respect that they tried to make amends and they did apologize.
it is a beautiful hotel and maybe they will improve in future. I cant recommend staying here to anyone for now.
Respuesta del hotel
Comentario: 3/09/2026
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet expectations and regret the concerns you encountered during your stay.
While we are pleased to hear that you enjoyed the hotel's surroundings and some positive interactions with our team, we understand your disappointment regarding the service experiences you described.
Please be assured that your comments have been shared with the relevant department leaders for review and follow-up. To help us look into the matter further, we will send you a private message to obtain additional details, including your name, room number or confirmation number, and your preferred contact method.
Thank you for bringing these matters to our attention. We sincerely apologize and hope to have the opportunity to speak with you directly.
While we are pleased to hear that you enjoyed the hotel's surroundings and some positive interactions with our team, we understand your disappointment regarding the service experiences you described.
Please be assured that your comments have been shared with the relevant department leaders for review and follow-up. To help us look into the matter further, we will send you a private message to obtain additional details, including your name, room number or confirmation number, and your preferred contact method.
Thank you for bringing these matters to our attention. We sincerely apologize and hope to have the opportunity to speak with you directly.
Viajero de negocios
Comentario: 25/08/2026
Se alojó en: ago. de 2026
Cairo Marriott
Many thanks and appreciation to the staff for the excellent service.
Special thanks to Mr. Yasser Helmy, Mini Bar Room Service employee, for his excellent service and warm smile.
Special thanks to Mr. Yasser Helmy, Mini Bar Room Service employee, for his excellent service and warm smile.
Viajero en grupo
Comentario: 12/08/2026
Se alojó en: ago. de 2026
Roy Steakhouse experience
Dined at the Roy Streakhouse - had a great dinner, our waiter Mohamed Salah was a lovely man, very helpful and friendly. Highly recommend.
Excelente ubicación
16 Saray El Gezira Street, Omar Al KhayamZamalek,El Cairo, 11211, Egipto |4,28 km desde el centro de la ciudad
Registro de llegada y de salida
Ingreso a partir de las:
3:00 p. m.
Salida antes de las:
12:00 p. m.
Información útil
No se admiten mascotas
As per Egyptian Law: Egyptian Nationals: Couples where at least one partner holds Egyptian nationality must present an official, valid marriage certificate to stay in the same room. Foreign Certificates: Marriage certificates issued outside of Egypt must be officially translated into Arabic and authenticated by the Egyptian Ministry of Foreign Affairs.
Ponte en contacto con el hotel para obtener más información sobre cómo añadir camas adicionales.
Cairo Marriott Hotel: preguntas frecuentes
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