Hotel Arillo
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Datos clave
Ingreso a partir de las: | 2:00 p. m. |
|---|---|
Salida antes de las: | 12:00 p. m. |
Mascotas | No se admiten mascotas |
Servicios
Más información sobre Hotel Arillo
Hotel Arillo
Hotel Arillo is situated next to Trengandin Beach in Noja, on the Cantabrian Coast. The hotel features an outdoor pool, restaurant and rooms with balconies. Rooms at the Arillo are spacious and have free Wi-Fi, and a flat-screen satellite TV.
Comentario: 18/04/2026
Se alojó en: abr. de 2026
Fantastic
Comentario: 3/07/2026
Stay was a disaster.
Comentario: 29/06/2026
Terrible treatment, rude owner, and smelling of alcohol.
Awful. Never to return again.
Comentario: 27/06/2026
HORRIBLE
Comentario: 23/06/2026
Very disappointing experience, the manager confronted me and made me cry.
I very rarely write negative reviews but I felt I had a moral duty to write one. The hotel location and view from restaurant are wonderful but sadly check-in was extremely slow, with the receptionist repeatedly answering phone calls and helping others while I waited. After a long day on the Camino and feeling unwell, I finally reached my room only to find it smelled strongly of bleach. The shutters were stuck so I could not air the room out, the room phone didn't work so I could not call reception, and neither did the sockets. I reported the issues and was told someone would come within an hour. After waiting over 90 minutes, nobody arrived, so I had to go back downstairs despite being exhausted and sick.
The receptionist was initially understanding, but when the manager became involved, the situation turned unpleasant. I was questioned about why I hadn't called from my mobile phone, despite explaining it was dead and couldn't be charged because the sockets weren't working. The receptionist then told me I was 'wasting her time' and 'making her stay later and she wants to go home', and the manager became confrontational. I can speak some Spanish, and unfortunately I understood enough to know that the manager was speaking negatively about me to her colleagues while pointing in my direction and throwing her hands up. It was humiliating and completely unprofessional. I was crying in the lobby. The two seats available said 'no sitting' on them so I was on the floor. I explained I was happy to take a free drink or snack as I was too tired and unwell to find new accommodation as they said they are fully booked (not true as I could see from booking.com) and others arrived after me booked on the spot.
The room issues were frustrating, but the way I was treated was far worse. I left feeling upset, unwelcome, and very disappointed by the lack of professionalism and customer service. I did indeed cancel and left the hotel. Kindness does not cost anything regardless of language barriers.
Muy buena ubicación
Paseo Trengandin, 6, Noja, 39180, España|0,25 km desde el centro de la ciudad
Registro de llegada y de salida
Ingreso a partir de las:
2:00 p. m.
Salida antes de las:
12:00 p. m.
Información útil
No se admiten mascotas
Ponte en contacto con el hotel para obtener más información sobre cómo añadir camas adicionales.