Seth Punta Prima
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Datos clave
Ingreso a partir de las: | 3:00 p. m. |
|---|---|
Salida antes de las: | 12:00 p. m. |
Desayuno | Desayuno disponible |
Mascotas | No se admiten mascotas |
Niños | Este hotel admite niños |
Servicios
Wifi
Parqueadero
Aire acondicionado
Piscina
Centro de acondicionamiento físico
Spa
Más información sobre Seth Punta Prima
Seth Punta Prima
Seth Punta Prima is located 300 metres from Punta Prima Beach in southeast Menorca. It offers 5 outdoor pools, a water park, spa and air-conditioned rooms with a private balcony. The rooms at the Seth Punta Prima feature tiled floors and modern...
Opiniones de 
Viajero en familia
UK
Comentario: 1/06/2026
Se alojó en: may. de 2026
Avoid at all costs
I wanted to share the experience my family had at this hotel which I can only describe as the filthiest hotel I have ever stayed at with little or no care shown by the management team.
We arrived on the 2nd May and despite asking for a ground floor room via TUi we were allocated a top floor room with a very large drop which my three year old who loves to climb things was viewed as a dangerous hazard by myself and my wife. We asked to move to a ground floor room as requested and this was done later that day.
During the first night my wife woke up in the middle of the night to feel bugs on her and my child who was co-sleeping with her, when she turned on the light she was the room and our sound machine were infested with hundreds of small mosquitos photos are attached. This was extremely distressing for both my wife and kids- so we once again asked to move rooms the following morning.
So once again we were given another room again on the ground floor- and after returning from dinner the second night we decided to check if the room was ok, but once again the patio doors inside the room were covered in mosquitos. We asked reception to deep clean the room before we went to bed which they did and I had to take the bug spray from the cleaner to spray before we went out every night.
The lead receptionist appeared to be a man whose name I can’t remember maybe Juan or Jose but despite my wife being visibly upset on a couple of occasions he appeared to not care at all much like his scruffy appearance, actually ignoring my wife on one occasion to deal with someone else behind her.
The standard of cleanliness across the hotel is a disgrace- we saw two dead pigeons on the tennis court opposite the kids club- bins full of dirty nappies and in the kids splash park there are weeds literally everywhere, and we had bird poo on one of the slides.
Next onto the kids club- I attach a picture but what is on TUI website has clearly been edited- no soft play or ball pit instead it is a filthy room with filthy furniture and very basic amenities- the toilet behind the kids club has no dryer or towels so I had to use toilet roll to dry hands.
The food is extremely basic and whilst breakfast is acceptable the dinner was literally a grilled selection of meat or fish every night with some fried mixed veg and full salad bar. Kids food tends to be just pizza or pasta and the kids corner of the dining area was not open for duration of our stay.
The kids mini disco is good and my two kids enjoyed it however one night they decided to prioritise a conference and move it outside right next to a steep set of stairs. My wife and I pointed out that this was very dangerous as young toddlers by their very nature can run around without regard for danger. These concerns were met with sniggers from the entertainment team, and when we spoke to the entertainment manager Raffaela I believe , she was also very rude to my wife and just walked off. To her credit she found my wife the next day and apologised for her behavior and agreed it was not well planned.
None of the bar staff look like they enjoy their jobs which I can understand whilst they serve sub standard local drinks into plastic cups all day.
The resort is quiet but the beach is lovely and I would recommend Con Santi if you are fed up of the hotel food.
We have complained to TUi and received compensation. There is no TUi rep on site by the way.
However it is only right to post about the completely filthy establishment to hopefully allow others to spend their money elsewhere.
We arrived on the 2nd May and despite asking for a ground floor room via TUi we were allocated a top floor room with a very large drop which my three year old who loves to climb things was viewed as a dangerous hazard by myself and my wife. We asked to move to a ground floor room as requested and this was done later that day.
During the first night my wife woke up in the middle of the night to feel bugs on her and my child who was co-sleeping with her, when she turned on the light she was the room and our sound machine were infested with hundreds of small mosquitos photos are attached. This was extremely distressing for both my wife and kids- so we once again asked to move rooms the following morning.
So once again we were given another room again on the ground floor- and after returning from dinner the second night we decided to check if the room was ok, but once again the patio doors inside the room were covered in mosquitos. We asked reception to deep clean the room before we went to bed which they did and I had to take the bug spray from the cleaner to spray before we went out every night.
The lead receptionist appeared to be a man whose name I can’t remember maybe Juan or Jose but despite my wife being visibly upset on a couple of occasions he appeared to not care at all much like his scruffy appearance, actually ignoring my wife on one occasion to deal with someone else behind her.
The standard of cleanliness across the hotel is a disgrace- we saw two dead pigeons on the tennis court opposite the kids club- bins full of dirty nappies and in the kids splash park there are weeds literally everywhere, and we had bird poo on one of the slides.
Next onto the kids club- I attach a picture but what is on TUI website has clearly been edited- no soft play or ball pit instead it is a filthy room with filthy furniture and very basic amenities- the toilet behind the kids club has no dryer or towels so I had to use toilet roll to dry hands.
The food is extremely basic and whilst breakfast is acceptable the dinner was literally a grilled selection of meat or fish every night with some fried mixed veg and full salad bar. Kids food tends to be just pizza or pasta and the kids corner of the dining area was not open for duration of our stay.
The kids mini disco is good and my two kids enjoyed it however one night they decided to prioritise a conference and move it outside right next to a steep set of stairs. My wife and I pointed out that this was very dangerous as young toddlers by their very nature can run around without regard for danger. These concerns were met with sniggers from the entertainment team, and when we spoke to the entertainment manager Raffaela I believe , she was also very rude to my wife and just walked off. To her credit she found my wife the next day and apologised for her behavior and agreed it was not well planned.
None of the bar staff look like they enjoy their jobs which I can understand whilst they serve sub standard local drinks into plastic cups all day.
The resort is quiet but the beach is lovely and I would recommend Con Santi if you are fed up of the hotel food.
We have complained to TUi and received compensation. There is no TUi rep on site by the way.
However it is only right to post about the completely filthy establishment to hopefully allow others to spend their money elsewhere.
Respuesta del hotel
Comentario: 5/06/2026
Dear Guest,
First of all, we would like to sincerely thank you for taking the time to share your feedback regarding your recent stay at our hotel.
We are truly sorry to learn that your family experience did not meet the expectations you had placed in us and that you are leaving with a negative impression of our facilities and services. At Seth Punta Prima, we work every day to provide comfortable and enjoyable stays, especially for families travelling with young children, and we regret that we were unable to offer you the level of comfort and satisfaction we strive for.
Please accept our apologies if, at any point during your stay, the service provided by our reception or entertainment team did not reflect the friendliness, empathy, and professionalism that are part of our service standards.
Regarding the inconvenience caused by mosquitoes, we would like to point out that, due to our privileged location in a natural environment close to the sea, certain weather conditions during specific times of the year may increase the presence of insects. Nevertheless, we have daily cleaning and pest control services in place to minimise this impact. We sincerely regret that the solutions offered during your stay, including a room change and additional cleaning measures, did not fully meet your expectations.
With regard to our gastronomy, our buffet follows a varied weekly schedule with daily-changing options that include different meat and fish dishes, international cuisine, local specialities, and vegetarian alternatives. We are sorry to hear that the selection did not meet your preferences. We would have appreciated the opportunity to know your tastes during your stay so that we could have attended to your needs in a more personalised manner.
As for the Seth Club, unfortunately it was not yet fully operational at the time of your stay, as renovation and improvement works were still underway in order to guarantee an even better experience for families in the future.
Nevertheless, we are pleased to know that your children enjoyed the mini disco and that you appreciated the peaceful atmosphere of the resort as well as the beauty of the beach.
We sincerely hope to have the opportunity to welcome you again in the future and provide you with the high-quality family experience that we aim to offer all our guests.
Kind regards,
Seth Punta Prima
First of all, we would like to sincerely thank you for taking the time to share your feedback regarding your recent stay at our hotel.
We are truly sorry to learn that your family experience did not meet the expectations you had placed in us and that you are leaving with a negative impression of our facilities and services. At Seth Punta Prima, we work every day to provide comfortable and enjoyable stays, especially for families travelling with young children, and we regret that we were unable to offer you the level of comfort and satisfaction we strive for.
Please accept our apologies if, at any point during your stay, the service provided by our reception or entertainment team did not reflect the friendliness, empathy, and professionalism that are part of our service standards.
Regarding the inconvenience caused by mosquitoes, we would like to point out that, due to our privileged location in a natural environment close to the sea, certain weather conditions during specific times of the year may increase the presence of insects. Nevertheless, we have daily cleaning and pest control services in place to minimise this impact. We sincerely regret that the solutions offered during your stay, including a room change and additional cleaning measures, did not fully meet your expectations.
With regard to our gastronomy, our buffet follows a varied weekly schedule with daily-changing options that include different meat and fish dishes, international cuisine, local specialities, and vegetarian alternatives. We are sorry to hear that the selection did not meet your preferences. We would have appreciated the opportunity to know your tastes during your stay so that we could have attended to your needs in a more personalised manner.
As for the Seth Club, unfortunately it was not yet fully operational at the time of your stay, as renovation and improvement works were still underway in order to guarantee an even better experience for families in the future.
Nevertheless, we are pleased to know that your children enjoyed the mini disco and that you appreciated the peaceful atmosphere of the resort as well as the beauty of the beach.
We sincerely hope to have the opportunity to welcome you again in the future and provide you with the high-quality family experience that we aim to offer all our guests.
Kind regards,
Seth Punta Prima
Viajero en familia
Comentario: 2/08/2026
Lovely holiday, improvements needed though for return
This was our second visit to this hotel after having a great time when it was a Barcelo hotel. It changed hands recently and noticed a few changes, similar to the comments below.
We had a lovely holiday and there isn’t anything hugely bad about it compared to other hotels in the peak of summer. I would come back again with some changes.
Sunbeds are an issue. But this is the case at a lot of hotels peak season. When we returned to the pool in the afternoon we always managed to find space. We did witness and hear of towels being removed from sun beds by other guests even whilst people were in the pool which caused issues.
The previous heat the kids splash park was for the sole use of hotel guests and included the all inclusive offer, as the reviews below state this is no longer the case which is a shame.
The food was ok, but we did struggle a bit after a few days similarly to others due to lack of variety. In previous years there has been a theme night but this isn’t the case any more. It would be great to see some allergy friendly alternatives too, but appreciate not all needs and tastes can be met. Our daughter has a milk allergy so desserts were a no go. She did eat a lot of jelly!
Entertainment staff were very friendly and welcoming, and particularly the very hard working restaurant staff. Similarly to others below we did experience and witness some unfriendly and rude interactions by some bar staff. Like we are an inconvenience.. it appeared this wasn’t the case for all types of traveller, which was uncomfortable and not how I’d like to feel any day let alone on holiday. This wasn’t a cheap holiday.
The hotel welcome was luke warm, again felt an inconvenience and wasn’t provided with much info and had about 4 people deal with is in the space of 5 minutes whilst they were all doing different things.
The rooms were ok. Sound proofing no different to any other large hotel to be honest and the cleaning staff were friendly and always there.
We had no issue with the cup and card for drinks process. You exchange your cup for another drink or a card again. It ensures the pool area is tidier for sure which is great.
Not related to the hotel, we had unpleasant experiences at the fantastic beach. We decided to get there early to ensure we could secure and pay for sunbeds and an umbrella close to the water so we could safely monitor our daughter. We were told that all the sunbeds at the front were reserved. This was despite the fact that no sunbeds were actually put out yet. We were told we could have one at the back. Needless to say we didn’t bother and bought an umbrella from the shop which was fine. You can find them left by other people by the pool at the hotel too. We later saw that the beach sunbeds were only given to locals. I appreciate locals must get irritated at high season with holiday makers, but that made us feel really uncomfortable. And you want our money or you don’t.
The bus to Mahon is right outside the front of the hotel which is great. Make sure you have cash.
This hotel has loads of great qualities and fantastic location for the airport and beach, but perhaps consider getting out and about more for food and experiences.
We had a lovely holiday and there isn’t anything hugely bad about it compared to other hotels in the peak of summer. I would come back again with some changes.
Sunbeds are an issue. But this is the case at a lot of hotels peak season. When we returned to the pool in the afternoon we always managed to find space. We did witness and hear of towels being removed from sun beds by other guests even whilst people were in the pool which caused issues.
The previous heat the kids splash park was for the sole use of hotel guests and included the all inclusive offer, as the reviews below state this is no longer the case which is a shame.
The food was ok, but we did struggle a bit after a few days similarly to others due to lack of variety. In previous years there has been a theme night but this isn’t the case any more. It would be great to see some allergy friendly alternatives too, but appreciate not all needs and tastes can be met. Our daughter has a milk allergy so desserts were a no go. She did eat a lot of jelly!
Entertainment staff were very friendly and welcoming, and particularly the very hard working restaurant staff. Similarly to others below we did experience and witness some unfriendly and rude interactions by some bar staff. Like we are an inconvenience.. it appeared this wasn’t the case for all types of traveller, which was uncomfortable and not how I’d like to feel any day let alone on holiday. This wasn’t a cheap holiday.
The hotel welcome was luke warm, again felt an inconvenience and wasn’t provided with much info and had about 4 people deal with is in the space of 5 minutes whilst they were all doing different things.
The rooms were ok. Sound proofing no different to any other large hotel to be honest and the cleaning staff were friendly and always there.
We had no issue with the cup and card for drinks process. You exchange your cup for another drink or a card again. It ensures the pool area is tidier for sure which is great.
Not related to the hotel, we had unpleasant experiences at the fantastic beach. We decided to get there early to ensure we could secure and pay for sunbeds and an umbrella close to the water so we could safely monitor our daughter. We were told that all the sunbeds at the front were reserved. This was despite the fact that no sunbeds were actually put out yet. We were told we could have one at the back. Needless to say we didn’t bother and bought an umbrella from the shop which was fine. You can find them left by other people by the pool at the hotel too. We later saw that the beach sunbeds were only given to locals. I appreciate locals must get irritated at high season with holiday makers, but that made us feel really uncomfortable. And you want our money or you don’t.
The bus to Mahon is right outside the front of the hotel which is great. Make sure you have cash.
This hotel has loads of great qualities and fantastic location for the airport and beach, but perhaps consider getting out and about more for food and experiences.
Respuesta del hotel
Comentario: 3/08/2026
Dear guest,
We would like to thank you sincerely for taking the time to share your detailed feedback on your recent stay. Our guests’ feedback is essential to helping us maintain our high standards of quality and service.
We are delighted to hear that you appreciated such important aspects as our prime location close to the beach and the airport, with a direct bus link, as well as our commitment to the environment through our green initiative of swapping glasses for cards to protect the island. We are also pleased to note your kind words regarding our housekeeping service, the entertainment team and the dedication of the restaurant staff.
However, we sincerely regret that your experience did not fully meet your expectations in certain respects. Regarding the availability of sun loungers, we would like to clarify that, in accordance with the rules set out on the signage and via the QR code at reception, advance booking is not permitted, in order to ensure fair access for all our guests.
As far as cuisine is concerned, our offering is structured around a daily rotation of menus that combines international cuisine, local specialities, live cooking and themed evenings. With regard to allergen management, we take this responsibility extremely seriously, providing detailed information at the entrance to the dining room and ongoing advice from our front-of-house team. Finally, we are sorry that the service provided by some member of staff did not reflect the warmth that characterises us, an aspect that is usually one of our most recognised values and one on which we will continue to work.
We trust that, despite the issues raised, you will consider staying with us again in the future and allow us to offer you a thoroughly satisfying stay.
Best regards,
Seth Punta Prima
We would like to thank you sincerely for taking the time to share your detailed feedback on your recent stay. Our guests’ feedback is essential to helping us maintain our high standards of quality and service.
We are delighted to hear that you appreciated such important aspects as our prime location close to the beach and the airport, with a direct bus link, as well as our commitment to the environment through our green initiative of swapping glasses for cards to protect the island. We are also pleased to note your kind words regarding our housekeeping service, the entertainment team and the dedication of the restaurant staff.
However, we sincerely regret that your experience did not fully meet your expectations in certain respects. Regarding the availability of sun loungers, we would like to clarify that, in accordance with the rules set out on the signage and via the QR code at reception, advance booking is not permitted, in order to ensure fair access for all our guests.
As far as cuisine is concerned, our offering is structured around a daily rotation of menus that combines international cuisine, local specialities, live cooking and themed evenings. With regard to allergen management, we take this responsibility extremely seriously, providing detailed information at the entrance to the dining room and ongoing advice from our front-of-house team. Finally, we are sorry that the service provided by some member of staff did not reflect the warmth that characterises us, an aspect that is usually one of our most recognised values and one on which we will continue to work.
We trust that, despite the issues raised, you will consider staying with us again in the future and allow us to offer you a thoroughly satisfying stay.
Best regards,
Seth Punta Prima
Viajero en familia
Comentario: 31/07/2026
4 star hotel? Far from it.
We booked this as our first family holiday, traveling with our 4 month old daughter. The advert depicts a modern looking, peaceful, spacious hotel. It is far from this.
We could not have asked for better service from everyone representing Tui on our travel to Menorca, so we had high hopes for the hotel.
Our initial receptionist was uninterested at best, said our room wasn't ready until 3pm, (which was fine) and pointed us in the direction of a luggage room to store our bags. Did not discuss any of the amenities or areas we could use whilst waiting, so we ventured into the nearby town for lunch, which was lovely.
On return at 3pm, we were told that we already had our room keys (we hadn't been issued these) the receptionist reluctantly handed over the keys, then pointed in the general direction of the room and an access ramp at the furthest side of the pool (which we later found out there was a much more direct route behind the bar, which she had neglected to tell us about, despite it being obvious that we had multiple bags and a pushchair)
The room was very small, especially with a travel cot in the room, but it was manageable and was generally clean. The small room had one advantage, it meant you could wedge the bed still using the chair, if you didn't, the bed would move across the room on it's castor wheels. The shower also had a weird bulge on the tray, meaning one half felt you were stood on jelly, then the other half had a downhill slope, minor, but caught us off guard a few times. The soundproofing was also non existent, initially rather annoying, but we did find humour in our neighborhood singing in the shower each evening. The cleaning team do a Stirling job and managed to clean our room every day, despite us having a later start most days due to the baby)
The air con minimum temperature is locked to 21 degrees and was doing a poor job of reducing the room temperature. When we asked about this at reception, a different receptionist told us that air con doesn't work when the temperature is hot outside and suggested we went outside to warm up more, then we would feel the benefit of the Aircon when returning to the room.
I'm all for 'green initiatives' but the small plastic glasses really spoilt any enjoyment from you would get from the poor quality drinks that were served by the bar. The bar was constantly busy and often a queue would form with upwards of 10 people waiting to get near the bar. As an English customer, it often felt that local tourists were priority and were often served multiple times before anyone would deal with us. The beer was poor, and the cocktails from a machine were almost undrinkable. If you asked for a soft drink, you were often slid an empty glass with a large chunk of ice in it and directed to serve yourself.
Despite being so busy, Bobby and a female member of the bar staff (I didn't get her name) were very pleasant and went out of their way to give good service and the occasional drink in an actual glass, or a handmade cocktail. This was very much a surprise, but very much appreciated.
We initially thought the buffet food was good quality after our first evening meal in there. But we quickly realised that it was the same food day in day out, and the quality wasn't great after all. The atmosphere in the buffet hall was similar to a cattle market, and we were often pushed or shoved whilst trying to serve ourselves food. The speciality dishes cooked outside were always good quality, but the portion sizes were larger if you were a local, my partner asked for a larger portion and was told no. The one bit we enjoyed about the buffet was watching people attempting to use the draught beer tap, and walking away with large glasses of foam, this distracted us slightly from the rest of the buffet. We eventually gave up with the buffet on site, and headed out to local places for all our meals for the last 3 days of our holiday.
The pools areas are insufficient for a hotel of this size. All the sun loungers were reserved by 7am, despite the signs saying this was prohibited. We gave up trying by the second day. The pools themselves were full, murkey and seemed very warm. The entertainment team did their best at entertaining guests, but they were received with an attitude from the guests, similar to the first receptionist, albeit it with a happy hardcore backing track.
On the off chance, we took a visit to the smaller pool and children's splash park owned by the hotel a couple of minutes walk down the hill, access was included but poorly advertised, but you were required to pay for any food and drinks, despite having an all inclusive holiday. We felt this was a small sacrifice for such an improved atmosphere. The other guests were pleasant, the pools were clean, clear and of a nice temperature, sun loungers were always available and it was generally a nice place to relax. If it wasn't for this part of the hotel, I think we would have been seeking alternative accommodation for our stay (we spoke to other guests in the bar, who were doing just this!)
We've tried not to let this hotel affect our first family holiday and have had the chance to make some lovely memories with our daughter. But we feel others should be aware of our experience, after reading other recent reviews, it doesn't seem that uncommon - wish we'd seen these before booking. The hotel has real potential to be something special, unfortunately it is far from it today.
We could not have asked for better service from everyone representing Tui on our travel to Menorca, so we had high hopes for the hotel.
Our initial receptionist was uninterested at best, said our room wasn't ready until 3pm, (which was fine) and pointed us in the direction of a luggage room to store our bags. Did not discuss any of the amenities or areas we could use whilst waiting, so we ventured into the nearby town for lunch, which was lovely.
On return at 3pm, we were told that we already had our room keys (we hadn't been issued these) the receptionist reluctantly handed over the keys, then pointed in the general direction of the room and an access ramp at the furthest side of the pool (which we later found out there was a much more direct route behind the bar, which she had neglected to tell us about, despite it being obvious that we had multiple bags and a pushchair)
The room was very small, especially with a travel cot in the room, but it was manageable and was generally clean. The small room had one advantage, it meant you could wedge the bed still using the chair, if you didn't, the bed would move across the room on it's castor wheels. The shower also had a weird bulge on the tray, meaning one half felt you were stood on jelly, then the other half had a downhill slope, minor, but caught us off guard a few times. The soundproofing was also non existent, initially rather annoying, but we did find humour in our neighborhood singing in the shower each evening. The cleaning team do a Stirling job and managed to clean our room every day, despite us having a later start most days due to the baby)
The air con minimum temperature is locked to 21 degrees and was doing a poor job of reducing the room temperature. When we asked about this at reception, a different receptionist told us that air con doesn't work when the temperature is hot outside and suggested we went outside to warm up more, then we would feel the benefit of the Aircon when returning to the room.
I'm all for 'green initiatives' but the small plastic glasses really spoilt any enjoyment from you would get from the poor quality drinks that were served by the bar. The bar was constantly busy and often a queue would form with upwards of 10 people waiting to get near the bar. As an English customer, it often felt that local tourists were priority and were often served multiple times before anyone would deal with us. The beer was poor, and the cocktails from a machine were almost undrinkable. If you asked for a soft drink, you were often slid an empty glass with a large chunk of ice in it and directed to serve yourself.
Despite being so busy, Bobby and a female member of the bar staff (I didn't get her name) were very pleasant and went out of their way to give good service and the occasional drink in an actual glass, or a handmade cocktail. This was very much a surprise, but very much appreciated.
We initially thought the buffet food was good quality after our first evening meal in there. But we quickly realised that it was the same food day in day out, and the quality wasn't great after all. The atmosphere in the buffet hall was similar to a cattle market, and we were often pushed or shoved whilst trying to serve ourselves food. The speciality dishes cooked outside were always good quality, but the portion sizes were larger if you were a local, my partner asked for a larger portion and was told no. The one bit we enjoyed about the buffet was watching people attempting to use the draught beer tap, and walking away with large glasses of foam, this distracted us slightly from the rest of the buffet. We eventually gave up with the buffet on site, and headed out to local places for all our meals for the last 3 days of our holiday.
The pools areas are insufficient for a hotel of this size. All the sun loungers were reserved by 7am, despite the signs saying this was prohibited. We gave up trying by the second day. The pools themselves were full, murkey and seemed very warm. The entertainment team did their best at entertaining guests, but they were received with an attitude from the guests, similar to the first receptionist, albeit it with a happy hardcore backing track.
On the off chance, we took a visit to the smaller pool and children's splash park owned by the hotel a couple of minutes walk down the hill, access was included but poorly advertised, but you were required to pay for any food and drinks, despite having an all inclusive holiday. We felt this was a small sacrifice for such an improved atmosphere. The other guests were pleasant, the pools were clean, clear and of a nice temperature, sun loungers were always available and it was generally a nice place to relax. If it wasn't for this part of the hotel, I think we would have been seeking alternative accommodation for our stay (we spoke to other guests in the bar, who were doing just this!)
We've tried not to let this hotel affect our first family holiday and have had the chance to make some lovely memories with our daughter. But we feel others should be aware of our experience, after reading other recent reviews, it doesn't seem that uncommon - wish we'd seen these before booking. The hotel has real potential to be something special, unfortunately it is far from it today.
Respuesta del hotel
Comentario: 4/08/2026
Dear George,
First of all, we would like to sincerely thank you for taking the time to share your feedback about your recent stay with us. We are glad to hear that you enjoyed the peaceful atmosphere of our Seth Club, as well as the cleanliness of your room.
We deeply regret to hear that your overall stay did not fully meet your expectations. We are particularly saddened by your comment regarding the welcome at the front desk. This is an unusual situation for us, as the friendliness and warm service of our staff is precisely one of the aspects most highly valued by our guests.
We also take note of your feedback regarding the size of the room. We would have loved for you to mention this to us during your stay. Our front desk team is available 24 hours a day, and, subject to availability, we would have done everything possible to offer you a more suitable alternative. Similarly, our maintenance team is always ready to immediately resolve any specific issues that may arise.
We’d like to take this opportunity to clarify that our glass-for-card exchange system is part of our green initiative, through which we aim to reduce waste and protect the authenticity and sustainability of our island. However, we’d like to remind you that in the evenings, drinks are served in glass.
We want to emphasize that at our hotel, all guests are welcome and treated with the same respect and warmth, regardless of their nationality. We’re sorry that the drinks weren’t entirely to your liking, but we greatly appreciate your special mention of Bobby and his colleague. We’ll be sure to pass on your kind words to them.
Regarding dining, we regret that your experience at the restaurant did not meet your expectations. Our hotel’s culinary offering is based on a daily rotating menu that combines international dishes and local specialties, featuring show cooking and themed nights. We find your comments surprising, as our dining room staff is known for their attentive service and constant attention to every detail.
Regarding the lounge chairs, we would like to remind you that advance reservations are not permitted, as they are intended for the enjoyment of all our guests, as specified on the signage and in the informational QR code in reception. Similarly, our pools are conceived and designed so that all guests can enjoy them comfortably.
We appreciate your feedback once again, as it helps us continue to review and improve our services every day. We hope to have the opportunity to welcome you back in the future and provide you with the fully satisfying experience that sets us apart.
Best regards,
Seth Punta Prima
First of all, we would like to sincerely thank you for taking the time to share your feedback about your recent stay with us. We are glad to hear that you enjoyed the peaceful atmosphere of our Seth Club, as well as the cleanliness of your room.
We deeply regret to hear that your overall stay did not fully meet your expectations. We are particularly saddened by your comment regarding the welcome at the front desk. This is an unusual situation for us, as the friendliness and warm service of our staff is precisely one of the aspects most highly valued by our guests.
We also take note of your feedback regarding the size of the room. We would have loved for you to mention this to us during your stay. Our front desk team is available 24 hours a day, and, subject to availability, we would have done everything possible to offer you a more suitable alternative. Similarly, our maintenance team is always ready to immediately resolve any specific issues that may arise.
We’d like to take this opportunity to clarify that our glass-for-card exchange system is part of our green initiative, through which we aim to reduce waste and protect the authenticity and sustainability of our island. However, we’d like to remind you that in the evenings, drinks are served in glass.
We want to emphasize that at our hotel, all guests are welcome and treated with the same respect and warmth, regardless of their nationality. We’re sorry that the drinks weren’t entirely to your liking, but we greatly appreciate your special mention of Bobby and his colleague. We’ll be sure to pass on your kind words to them.
Regarding dining, we regret that your experience at the restaurant did not meet your expectations. Our hotel’s culinary offering is based on a daily rotating menu that combines international dishes and local specialties, featuring show cooking and themed nights. We find your comments surprising, as our dining room staff is known for their attentive service and constant attention to every detail.
Regarding the lounge chairs, we would like to remind you that advance reservations are not permitted, as they are intended for the enjoyment of all our guests, as specified on the signage and in the informational QR code in reception. Similarly, our pools are conceived and designed so that all guests can enjoy them comfortably.
We appreciate your feedback once again, as it helps us continue to review and improve our services every day. We hope to have the opportunity to welcome you back in the future and provide you with the fully satisfying experience that sets us apart.
Best regards,
Seth Punta Prima
Viajero en familia
Comentario: 28/07/2026
Unfortunately not a 4 star hotel
Tui rated this a 4 star hotel but unfortunately it is really a 3 star. Our shower had quite a lot of mould in it, and the plug hole kept blocking up, and the safe didn’t work despite maintenance having apparently fixed it. The air conditioning in the room was great, but could hardly be felt in the dining area, especially in the first 2 days when it didn’t appear to be working at all, and no air conditioning in reception. Eating was not pleasant as it was so hot and the food, although okay, was repetitive. The place mats for dinner were dirty and stained which was quite off putting. No air conditioning in the entertainment area at all while we were there. Unfortunately as it was so hot this made it very uncomfortable.
Also the splash park is not exclusive to the hotel, so although you have paid for an all inclusive stay, you have to pay for any snacks and drinks in the on-site cafe. If you are all inclusive you should be able to have drinks etc as part of your deal.
On the plus side the splash park was lovely and very clean and my grandson loved it. We could always get a sunbed with an umbrella round the splash pool, but definitely not round the main pools, with people putting their towels out as early as 7 am. The rooms were cleaned daily and no problem asking for fresh towels, and the cleaning staff were lovely. Despite all of this we enjoyed our holiday but regrettably would not return to this hotel.
Also the splash park is not exclusive to the hotel, so although you have paid for an all inclusive stay, you have to pay for any snacks and drinks in the on-site cafe. If you are all inclusive you should be able to have drinks etc as part of your deal.
On the plus side the splash park was lovely and very clean and my grandson loved it. We could always get a sunbed with an umbrella round the splash pool, but definitely not round the main pools, with people putting their towels out as early as 7 am. The rooms were cleaned daily and no problem asking for fresh towels, and the cleaning staff were lovely. Despite all of this we enjoyed our holiday but regrettably would not return to this hotel.
Respuesta del hotel
Comentario: 30/07/2026
Dear Sharon,
Thank you very much for taking the time to leave us your review. We greatly value your feedback, as it helps us to keep improving day by day.
We are delighted to hear that you enjoyed our Seth Club and that you were pleased with the service provided by our housekeeping team. We will pass on your kind words to them.
However, we sincerely regret that your overall stay did not fully meet your expectations. Regarding the details of your room, we would like to remind you that our reception is available 24 hours a day to attend to any needs or requests. Furthermore, we have a maintenance team on hand to resolve any issues immediately. We would also like to clarify that all the hotel’s communal areas are air-conditioned for the comfort of our guests.
We are very sorry that the dining experience did not meet your expectations. Our daily rotating menu features a mix of international dishes and local specialities. However, had you mentioned this to us during your stay, our kitchen team would have been delighted to prepare something tailored to your tastes or requirements.
Regarding your comments on the Seth Club, we would like to clarify that water is completely free for all hotel guests, whilst other drinks are subject to a charge. As for the sun loungers, we would remind you that they cannot be reserved, as they are intended for the enjoyment of all guests. This is indicated on the signs around the facilities and in the QR code available at reception, where you will find full details about the hotel and its services.
We thank you once again for your feedback and hope to have the opportunity to welcome you back in the future to ensure you have a thoroughly satisfying experience.
Best regards,
Seth Punta Prima
Thank you very much for taking the time to leave us your review. We greatly value your feedback, as it helps us to keep improving day by day.
We are delighted to hear that you enjoyed our Seth Club and that you were pleased with the service provided by our housekeeping team. We will pass on your kind words to them.
However, we sincerely regret that your overall stay did not fully meet your expectations. Regarding the details of your room, we would like to remind you that our reception is available 24 hours a day to attend to any needs or requests. Furthermore, we have a maintenance team on hand to resolve any issues immediately. We would also like to clarify that all the hotel’s communal areas are air-conditioned for the comfort of our guests.
We are very sorry that the dining experience did not meet your expectations. Our daily rotating menu features a mix of international dishes and local specialities. However, had you mentioned this to us during your stay, our kitchen team would have been delighted to prepare something tailored to your tastes or requirements.
Regarding your comments on the Seth Club, we would like to clarify that water is completely free for all hotel guests, whilst other drinks are subject to a charge. As for the sun loungers, we would remind you that they cannot be reserved, as they are intended for the enjoyment of all guests. This is indicated on the signs around the facilities and in the QR code available at reception, where you will find full details about the hotel and its services.
We thank you once again for your feedback and hope to have the opportunity to welcome you back in the future to ensure you have a thoroughly satisfying experience.
Best regards,
Seth Punta Prima
Viajero en familia
Comentario: 24/07/2026
A huge disappointment
My daughter and I have spent our holidays here several times as we have always had a great time. The hotel has now changed ownership (we booked our stay under the previous name and were not advised of the change until many months later) and the result means we are now looking for a different hotel for our holidays.
The hotel is now badly maintained: we had black mould in our shower, rubbish is left for days in the pool/sun lounger area, weeds have not been cleared from the paved areas and one of the cubicles in the ladies toilets near the restaurant could not be locked for the entirety of our 2 week stay despite our reporting the issue.
The animation team works hard and are very welcoming but the activities are not as varied as in previous years and offered on a two-day rolling programme, so frankly boring. The evening entertainment is also very limited. The Saturday evening live music and the cocktail trolley have completely disappeared. So much for a fun environment.
The food offer was disappointing on a daily basis. It is now of mediocre quality, poorly presented and over repetitive. The "hot" food is at best tepid and the only way to heat food is by using a cheap basic microwave that takes 5 minutes to bring anything to a reasonable temperature. The desserts are uninspiring (seriously, do you think I want to eat jelly at all, let alone every day?). There is no freshly pressed fruit juice at breakfast and very few Menorcan specialities at dinner. The dishes are poorly labelled, if at all, and no allergy information is provided. The wine provided in the restaurant is absolutely undrinkable. The menu at the outside bar is a shadow of its former self.
The recyclable cup system is an absolute joke, not thought through and hugely inconvenient. I support any environmental effort but I don't see why I should have to take a dirty cup back to my room at the end of the day and wash it myself. I can think of at least one solution to this problem.
The only redeeming feature is the long standing members of staff who do stellar work but must be disappointed in the changes they are witnessing.
The hotel is rated 4 star (probably because it has a spa) but in reality it is 2 star and has LOST ITS SOUL.
The hotel is now badly maintained: we had black mould in our shower, rubbish is left for days in the pool/sun lounger area, weeds have not been cleared from the paved areas and one of the cubicles in the ladies toilets near the restaurant could not be locked for the entirety of our 2 week stay despite our reporting the issue.
The animation team works hard and are very welcoming but the activities are not as varied as in previous years and offered on a two-day rolling programme, so frankly boring. The evening entertainment is also very limited. The Saturday evening live music and the cocktail trolley have completely disappeared. So much for a fun environment.
The food offer was disappointing on a daily basis. It is now of mediocre quality, poorly presented and over repetitive. The "hot" food is at best tepid and the only way to heat food is by using a cheap basic microwave that takes 5 minutes to bring anything to a reasonable temperature. The desserts are uninspiring (seriously, do you think I want to eat jelly at all, let alone every day?). There is no freshly pressed fruit juice at breakfast and very few Menorcan specialities at dinner. The dishes are poorly labelled, if at all, and no allergy information is provided. The wine provided in the restaurant is absolutely undrinkable. The menu at the outside bar is a shadow of its former self.
The recyclable cup system is an absolute joke, not thought through and hugely inconvenient. I support any environmental effort but I don't see why I should have to take a dirty cup back to my room at the end of the day and wash it myself. I can think of at least one solution to this problem.
The only redeeming feature is the long standing members of staff who do stellar work but must be disappointed in the changes they are witnessing.
The hotel is rated 4 star (probably because it has a spa) but in reality it is 2 star and has LOST ITS SOUL.
Respuesta del hotel
Comentario: 26/07/2026
Dear guest,
First of all, we would like to thank you sincerely for taking the time to share your experience with us. We are particularly pleased that you mentioned our staff, and we will make sure to pass on your kind words to them personally, as they are a great source of motivation for the whole team.
However, we are deeply sorry to hear that your stay was not entirely to your satisfaction. We sincerely apologise for the inconvenience caused by the shower and would like to remind you that, had you reported this to reception, our housekeeping team would have taken immediate action to resolve the issue. Furthermore, regarding the pool area, we would like to clarify that our maintenance team checks and tends to the facilities daily, several times throughout the day, to ensure a clean and well-maintained environment for all guests to enjoy.
We also regret that you did not enjoy our entertainment programme, despite offering a full programme of daily activities for adults and children, as well as evening performances that vary each week. Similarly, we are sorry that we did not meet your culinary expectations. We have a rotating menu that changes daily to offer a variety of international dishes, local specialities, themed evenings and show cooking, whilst ensuring that information on allergens is always accessible at the restaurant entrance and via the hotel’s QR code.
Finally, we would like to clarify that our card-and-glass system is part of a green initiative designed to promote sustainable tourism and protect the island. Guests do not need to carry their glass with them if they do not wish to, as our bar staff will collect it immediately and hand over the corresponding card.
We greatly appreciate your feedback and hope to have the opportunity to demonstrate the quality that sets us apart in the future.
Best regards,
Seth Punta Prima
First of all, we would like to thank you sincerely for taking the time to share your experience with us. We are particularly pleased that you mentioned our staff, and we will make sure to pass on your kind words to them personally, as they are a great source of motivation for the whole team.
However, we are deeply sorry to hear that your stay was not entirely to your satisfaction. We sincerely apologise for the inconvenience caused by the shower and would like to remind you that, had you reported this to reception, our housekeeping team would have taken immediate action to resolve the issue. Furthermore, regarding the pool area, we would like to clarify that our maintenance team checks and tends to the facilities daily, several times throughout the day, to ensure a clean and well-maintained environment for all guests to enjoy.
We also regret that you did not enjoy our entertainment programme, despite offering a full programme of daily activities for adults and children, as well as evening performances that vary each week. Similarly, we are sorry that we did not meet your culinary expectations. We have a rotating menu that changes daily to offer a variety of international dishes, local specialities, themed evenings and show cooking, whilst ensuring that information on allergens is always accessible at the restaurant entrance and via the hotel’s QR code.
Finally, we would like to clarify that our card-and-glass system is part of a green initiative designed to promote sustainable tourism and protect the island. Guests do not need to carry their glass with them if they do not wish to, as our bar staff will collect it immediately and hand over the corresponding card.
We greatly appreciate your feedback and hope to have the opportunity to demonstrate the quality that sets us apart in the future.
Best regards,
Seth Punta Prima
Muy buena ubicación
Mestral, s/n, San Luis, 07710, España|4,42 km desde el centro de la ciudad
Registro de llegada y de salida
Ingreso a partir de las:
3:00 p. m.
Salida antes de las:
12:00 p. m.
Información útil
Este hotel admite niños
Ponte en contacto con el hotel para obtener más información sobre cómo añadir camas adicionales.
2 años o menos
Gratis
No se admiten mascotas
Desayuno disponible
Opciones de desayuno
Desayuno continental
Precio del desayuno
$ 43.520 (≈EUR 12)/persona
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. When booking more than 6 rooms, different policies and additional supplements may apply. Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Este hotel acepta los siguientes métodos de pago:
Seth Punta Prima: preguntas frecuentes
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