Hotel Panorama
+ 55
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Datos clave
Ingreso a partir de las: | 12:00 a. m. |
|---|---|
Salida antes de las: | 11:00 a. m. |
Mascotas | Se admiten mascotas con un cargo adicional |
Servicios
Wifi
Parqueadero
Aire acondicionado
No fumadores
Se admiten mascotas
Ascensor
Más información sobre Hotel Panorama
Hotel Panorama
Immerse yourself in the heart of Grasse, the world capital of perfume! The Hotel Panorama boasts an exceptional location: it's the only hotel in the city center.
Opiniones de 
Viajero en familia
Comentario: 18/08/2026
Se alojó en: ago. de 2026
Exceeded my expectations!
We booked this hotel because of its central location to the perfume factories we wanted to visit.
Just checked out the luxurious Monaco Marriott, we came to this hotel
with the trash dumster at the entrance, an old lobby and a black dog lying on the floor. We left our luggage there to come back at 2pm to check in. I asked to buy a cup of coffee but the machine was broken. I asked to use the bathroom but was told there was a public toilet around the corner. Anxiously, I was thinking about canceling the reservation and tried to book another hotel.
I came back at 2pm to check in to see if the room was acceptable. The receptionist was very pleasant. She gave me room 504 and told me that the elevator was broken.
I told her I would go up and checked the room first.
The room was renovated with wood floor, white walls, modern and clean bath room with 3 clean beds. The AC was set at 21 C- colder than the luxurious Monaco Marriott I just checked out! I gladly took my 3 luggages upstairs with the front desk help.
The housekeeping service the next day was satisfactory.
During breakfast, the owner told me that the dog in the lobby was the one that, a few years ago, ran out of its owner's room to seek help because she was dying! The ambulance came in time and the girl was saved! The hotel owner took
in the dog...
I would come back to this hotel for its central location, low rates, clean room, beds ,bath, cold AC , friendly front desk and good housekeeping service.
Just checked out the luxurious Monaco Marriott, we came to this hotel
with the trash dumster at the entrance, an old lobby and a black dog lying on the floor. We left our luggage there to come back at 2pm to check in. I asked to buy a cup of coffee but the machine was broken. I asked to use the bathroom but was told there was a public toilet around the corner. Anxiously, I was thinking about canceling the reservation and tried to book another hotel.
I came back at 2pm to check in to see if the room was acceptable. The receptionist was very pleasant. She gave me room 504 and told me that the elevator was broken.
I told her I would go up and checked the room first.
The room was renovated with wood floor, white walls, modern and clean bath room with 3 clean beds. The AC was set at 21 C- colder than the luxurious Monaco Marriott I just checked out! I gladly took my 3 luggages upstairs with the front desk help.
The housekeeping service the next day was satisfactory.
During breakfast, the owner told me that the dog in the lobby was the one that, a few years ago, ran out of its owner's room to seek help because she was dying! The ambulance came in time and the girl was saved! The hotel owner took
in the dog...
I would come back to this hotel for its central location, low rates, clean room, beds ,bath, cold AC , friendly front desk and good housekeeping service.
Viajero en familia
Comentario: 10/05/2026
Se alojó en: may. de 2026
Run
It's the first time we've walked into a hotel room and felt like running away after a few minutes... We had room 307 and it's a real disaster and in no way resembles the photos of the rooms on Booking and even less the ones on their website that fools guests when booking. For example, nowhere is it written on the internet that it is a 2-star hotel. There are 3 stars on the room map, but on the front 2... Strange...
The reality is that the smell of cold tobacco at the opening of the bedroom door makes you want to vomit (when we are former smokers), the floors are dirty, the bed bases are disgusting to remain polite, the bathroom has been redone but it reeks of urine (and no shower wall, we put water everywhere), the renovation should take place in the full bedroom because there, you just want to run away.
We paid for a triple room with a balcony, I let you see the view, instead.
There is an electrical element in the bathroom, behind the door, unprotected, extremely dangerous so. I just read that 8 months ago, a person made the same return as us, probably for a dry towel, but 8 months later, it is still not installed.
The problem of joining the hallway and the room that was mentioned as sharp is still there.
Still no wall or shower curtain....
The toilet seat is still not fixed.
The air conditioning is not super efficient either...
My son didn't even have a sheet on his bed, just a blanket, I had to claim, we were brought a duvet (with a yellow spot on it). The mattresses are good enough, but not the pillows! And no greasy morning because of the old (dirty) curtains, not at all blackout... Nothing is soundproof, you hear everything!
Breakfast takes place in a very small room with safety standards not met (ceiling installation) and uncontrolled expiry dates on cheeses.
We did not dare to ask to change rooms, the hotel would certainly have to be full for the Expo Rose event and we only wanted to leave it.
Really, please make this hotel right in the center of Grasse + welcoming by pity and less dangerous ...
Eight months ago, the hotel manager said he would take immediate corrective action... Obviously, nothing has moved... Do you have to make a report for something to change?
The reality is that the smell of cold tobacco at the opening of the bedroom door makes you want to vomit (when we are former smokers), the floors are dirty, the bed bases are disgusting to remain polite, the bathroom has been redone but it reeks of urine (and no shower wall, we put water everywhere), the renovation should take place in the full bedroom because there, you just want to run away.
We paid for a triple room with a balcony, I let you see the view, instead.
There is an electrical element in the bathroom, behind the door, unprotected, extremely dangerous so. I just read that 8 months ago, a person made the same return as us, probably for a dry towel, but 8 months later, it is still not installed.
The problem of joining the hallway and the room that was mentioned as sharp is still there.
Still no wall or shower curtain....
The toilet seat is still not fixed.
The air conditioning is not super efficient either...
My son didn't even have a sheet on his bed, just a blanket, I had to claim, we were brought a duvet (with a yellow spot on it). The mattresses are good enough, but not the pillows! And no greasy morning because of the old (dirty) curtains, not at all blackout... Nothing is soundproof, you hear everything!
Breakfast takes place in a very small room with safety standards not met (ceiling installation) and uncontrolled expiry dates on cheeses.
We did not dare to ask to change rooms, the hotel would certainly have to be full for the Expo Rose event and we only wanted to leave it.
Really, please make this hotel right in the center of Grasse + welcoming by pity and less dangerous ...
Eight months ago, the hotel manager said he would take immediate corrective action... Obviously, nothing has moved... Do you have to make a report for something to change?
Respuesta del hotel
Comentario: 11/05/2026
Bonjour,
Nous tenons tout d’abord à vous présenter nos plus sincères excuses pour l’expérience que vous avez vécue au Panorama. Nous sommes vraiment désolés que votre séjour n’ait pas du tout correspondu à ce que vous attendiez, et nous prenons très au sérieux chacun des points que vous avez soulevés.
Nous tenons à être transparents avec vous : il y a eu une erreur de réservation. Vous aviez réservé une chambre triple avec balcon, qui offre une très belle vue panoramique sur Grasse, Mouans-Sartoux et jusqu’à Cannes. Malheureusement, vous avez été installé en chambre classique (vue uniquement sur le jardin). Voilà pourquoi les photos que vous avez vues ne correspondent pas à la chambre que vous aviez reçue. Cette confusion est entièrement de notre responsabilité et nous vous prions de nous en excuser.
Nous regrettons profondément que vous n’ayez pas signalé ces problèmes à la réception pendant votre séjour. Dès les premiers instants, si vous nous aviez alertés, notre équipe aurait immédiatement pu vous changer de chambre, vous surclasser ou trouver une solution adaptée sur place. Sans retour de votre part à ce moment-là, nous n’avons malheureusement pas eu l’opportunité de corriger la situation en direct.
En raison de cette erreur de réservation, nous procédons dès aujourd’hui au remboursement de la différence de prix entre la chambre classique et la chambre balcon que vous aviez réservée.
Par ailleurs, et en geste commercial fort, nous souhaitons vous réinviter gratuitement une nuit avec petit-déjeuner pour trois personnes dans notre Suite Junior avec Balcon. Cela vous permettra de découvrir les améliorations et les évolutions que nous avons engagées à l’hôtel (rénovations progressives des chambres, renforcement de l’entretien, mise aux normes de sécurité, etc.) et de profiter enfin de l’expérience Panorama telle que nous souhaitons la proposer à tous nos clients.
Nous sommes attachés à offrir un accueil chaleureux, des chambres confortables et un service attentif dans un hôtel en plein cœur de Grasse. Votre retour, même difficile, nous aide à progresser et à mieux satisfaire tous nos clients.
Nous restons à votre entière disposition pour organiser ce séjour de courtoisie et finaliser le remboursement. N’hésitez pas à nous contacter directement par téléphone ou par email.
En espérant sincèrement avoir l’opportunité de vous accueillir à nouveau dans de bien meilleures conditions et de vous faire vivre le vrai Panorama.
Cordialement,
L’équipe de l’Hôtel Panorama
Grasse
Nous tenons tout d’abord à vous présenter nos plus sincères excuses pour l’expérience que vous avez vécue au Panorama. Nous sommes vraiment désolés que votre séjour n’ait pas du tout correspondu à ce que vous attendiez, et nous prenons très au sérieux chacun des points que vous avez soulevés.
Nous tenons à être transparents avec vous : il y a eu une erreur de réservation. Vous aviez réservé une chambre triple avec balcon, qui offre une très belle vue panoramique sur Grasse, Mouans-Sartoux et jusqu’à Cannes. Malheureusement, vous avez été installé en chambre classique (vue uniquement sur le jardin). Voilà pourquoi les photos que vous avez vues ne correspondent pas à la chambre que vous aviez reçue. Cette confusion est entièrement de notre responsabilité et nous vous prions de nous en excuser.
Nous regrettons profondément que vous n’ayez pas signalé ces problèmes à la réception pendant votre séjour. Dès les premiers instants, si vous nous aviez alertés, notre équipe aurait immédiatement pu vous changer de chambre, vous surclasser ou trouver une solution adaptée sur place. Sans retour de votre part à ce moment-là, nous n’avons malheureusement pas eu l’opportunité de corriger la situation en direct.
En raison de cette erreur de réservation, nous procédons dès aujourd’hui au remboursement de la différence de prix entre la chambre classique et la chambre balcon que vous aviez réservée.
Par ailleurs, et en geste commercial fort, nous souhaitons vous réinviter gratuitement une nuit avec petit-déjeuner pour trois personnes dans notre Suite Junior avec Balcon. Cela vous permettra de découvrir les améliorations et les évolutions que nous avons engagées à l’hôtel (rénovations progressives des chambres, renforcement de l’entretien, mise aux normes de sécurité, etc.) et de profiter enfin de l’expérience Panorama telle que nous souhaitons la proposer à tous nos clients.
Nous sommes attachés à offrir un accueil chaleureux, des chambres confortables et un service attentif dans un hôtel en plein cœur de Grasse. Votre retour, même difficile, nous aide à progresser et à mieux satisfaire tous nos clients.
Nous restons à votre entière disposition pour organiser ce séjour de courtoisie et finaliser le remboursement. N’hésitez pas à nous contacter directement par téléphone ou par email.
En espérant sincèrement avoir l’opportunité de vous accueillir à nouveau dans de bien meilleures conditions et de vous faire vivre le vrai Panorama.
Cordialement,
L’équipe de l’Hôtel Panorama
Grasse
Viajero en familia
Comentario: 21/08/2026
Se alojó en: ago. de 2026
Basic hotel
Clean beds and air con, which were the main things we needed. Taxi service picked us up and dropped us off. Be very clear how many people are travelling.
Sink leaked and door was very difficult to lock. Reported to cleaners but told not to worry! You can see owners are trying to improve things, but still lots to do.
Sink leaked and door was very difficult to lock. Reported to cleaners but told not to worry! You can see owners are trying to improve things, but still lots to do.
Viajero en grupo
Comentario: 3/06/2026
Se alojó en: jun. de 2026
Embarrassing.
Depressing room, with greasy doors, walls that should have been entirely white but are stained, and black marks from previously hung pictures. There were remnants/hooks of something that had been previously placed and then removed. A broken chair in the room. Non-blackout curtains. Recently renovated bathroom, the only pleasant aspect of our accommodation. Outside the room, we found an abandoned trash bag full of garbage. The reception area is cramped, with dirty windows, two stray dogs, everything but a welcoming place. Fortunately, we only had to sleep there for one night. Outrageous price for the type of accommodation offered.
Viajero en solitario
Comentario: 5/05/2026
Se alojó en: may. de 2026
Goodbye!
Hotel in its juice ... defraichi which says it is completely renovated... which is not the case. the photos do not fit the reality... The cleanliness is to be reviewed, the bedding is stained, the terrace was full of uncleaned drink stains, the bathroom floor and shower not clean also ... tiles not cleaned for apparently very long and broken window frames... holes in the walls of the cupboards, wood from the broken shelves, indigent breakfast... because the other guests already passed by at 9am... room of questionable cleanliness, tables not cleaned between each guest and no service... to each to put everything in a sink... place and hotel very noisy!
Ubicación excepcional
2 Cours Honore-Cresp, Grasse, 06130, Francia|0,66 km desde el centro de la ciudad
Registro de llegada y de salida
Ingreso a partir de las:
12:00 a. m.
Salida antes de las:
11:00 a. m.
Información útil
Se admiten mascotas con un cargo adicional
Ponte en contacto con el hotel para obtener más información sobre cómo añadir camas adicionales.
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