Pullman Paris Centre - Bercy

Name: Pullman Paris Centre - Bercy
Address: 1 Rue De LibourneBercy,París, 75012, Francia, París, Isla de Francia, 75012, Francia

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Datos clave

Ingreso a partir de las:	2:00 p. m.
Salida antes de las:	12:00 p. m.
Desayuno	Desayuno disponible
Mascotas	Se admiten mascotas con un cargo adicional
Niños	Este hotel admite niños

Servicios

Wifi

Parqueadero

Aire acondicionado

Piscina

Centro de acondicionamiento físico

Spa

Más información sobre Pullman Paris Centre - Bercy

Pullman Paris Centre - Bercy

In the heart of the 12th district of Paris, the trendy Pullman Paris Centre-Bercy, hotel designed by Tom Dixon, invites you to unleash your creativity during your stay in Paris.

Opiniones de

Mencionado por los viajeros

Viajero en solitario

Comentario: 15/07/2026

Se alojó en: jul. de 2026

Fabulous

I had a 1.5-hour massage with Nanaja, it is simply fabulous. I arrived with major muscle tightness related to carrying my little baby, my back and shoulders were in a pitiful state and I left without any pain at all.
Nanaja was extremely careful and accommodating to make the experience perfect. Thank you very much, I will come back with pleasure.
See you soon!

Respuesta del hotel

Comentario: 29/07/2026

Bonjour,
Un immense merci pour votre magnifique retour. Nous sommes ravis que votre massage avec Nanaja vous ait apporté un véritable moment de bien-être et de soulagement. Votre satisfaction est la plus belle des récompenses pour notre équipe, et nous ne manquerons pas de lui transmettre vos chaleureux compliments.
Nous serons très heureux de vous accueillir à nouveau pour une nouvelle parenthèse de détente.
À très bientôt au Pullman Paris Centre-Bercy !

Viajero en familia

Comentario: 27/07/2026

Se alojó en: jul. de 2026

Negligence regarding our luggage

We stayed at the Hotel Pullman Bercy after traveling from Switzerland; Paris was the final leg of our vacation. Unfortunately, our luggage didn't arrive with us, and the airline arranged to deliver it to the hotel. Upon checking in on July 26, I informed the staff that six large suitcases would be arriving, given the length of our trip and the amount of clothing we had. The bags arrived, yet no one notified us—despite the fact that I asked the front desk almost daily if they had been delivered. My in-laws and aunt left a day earlier than us; at the airport, they were informed that the bags had actually been delivered to the hotel at 10:00 PM on July 25. Because we only found out about this once they were already at the airport, I now have to pay for three extra large suitcases and two taxis to transport my wife, son, and all that luggage. I trusted the hotel, but I’ve suffered a significant financial loss—having to pay for extra bags on our return flight and purchase replacement clothes and other items—and I’m now facing the major hassle of traveling with so much baggage. I was extremely disappointed with the service at this hotel.

Respuesta del hotel

Comentario: 29/07/2026

Thank you for taking the time to share your experience with us. We are truly sorry for the difficulties you encountered regarding your luggage. We fully understand how stressful such a situation can be, especially during a family trip.
However, we would like to clarify one important point: contrary to the information you were given, your luggage was not delivered to the hotel on July 25, but during the evening of July 26. As soon as it arrived, a note was left for our Reception team to inform you. However, due to the late hour of the delivery, our team chose not to disturb you in your suite during the night.
With hindsight, we recognize that we should have ensured this information was communicated to you first thing the following morning, and we sincerely regret that this did not happen. We are truly sorry for the consequences this situation had on the rest of your journey.
Please accept our sincere apologies once again, and thank you for bringing this matter to our attention. Your feedback will help us strengthen our internal follow-up and communication procedures for similar situations in the future.
Kind regards,
Céline - Guest Experience Manager

Viajero en familia

Comentario: 27/07/2026

Se alojó en: jul. de 2026

Very bad experience

Me and my family booked the presidential suite from July 22 to July 28. When we arrived we told the staff that our bags were lost from a flight from Zurich to Paris and that Swiss airways would deliver them to the hotel. Staff said they’d let us know and deliver the bags to our room as soon as they arrive. We were a party of 6, may parents, aunt, husband and son. My parents and aunt left on July 27 to Brazil and asked at the airport about our lost luggage only to discover then that our bags were delivered at the hotel on July 25. Now, me, my husband and my son will have to carry all 7 bags from Paris to Brazil, pay for extra luggage and risk being stopped at Customs in Brazil. If my parents hadn’t ask about the bags at the airport, chances are that we’d have left and our bags would have stayed at the hotel for God known when. We are very disappointed at the hotel service

Respuesta del hotel

Comentario: 29/07/2026

Viajero en grupo

Comentario: 13/07/2026

Se alojó en: jul. de 2026

Marie, the check in manager is horrible

Marie the check-in manager is horrible. First our group was moved from the montparnasse hotel to this property days before the start of our reservation.
She said check in was at 4 pm. However our rooms were ready at 2:30 and we asked to check in early because, since we were now further away from our planned itinerary, once we left the hotel we would not return till close to midnight.
According to Maria no exceptions could be made even though the hotel already inconvenienced us with the move. This was an opportunity for her to make an unfortunate situation a bit better but she refused. Sad really. I'll never stay at a Pullman property ever again if I can choose.

Respuesta del hotel

Comentario: 29/07/2026

Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience did not meet your expectations.
We would, however, like to clarify one important point regarding your arrival. As contractually agreed with your group, the guaranteed check-in time was 4:00 p.m. While we fully understand your wish to access your room earlier, our team was required to respect the agreed arrival conditions for the entire group.
We would also like to emphasize that Marie simply applied these agreed contractual terms and acted in accordance with the procedures established for your reservation.
We sincerely regret the inconvenience caused by the change of hotel prior to your arrival and understand that this impacted your travel plans. Although your room was ready earlier than the guaranteed check-in time, we are sorry that we were unable to accommodate your request on this occasion.
We appreciate your feedback and hope you will reconsider staying with Pullman in the future, giving us the opportunity to provide you with a more enjoyable experience.
Kind regards,
Céline - Guest Experience Manager

Viajero anónimo

Comentario: 23/06/2026

Se alojó en: jun. de 2026

Staff were not empathetic to needs of requiring water at midnight. But luckily the manager on duty took a call and helped us. Rooms are nice and clean. Breakfast is great. Hotel has great amenities and restaurants. Food is excellent.

Muy buena ubicación

4,3

1 Rue De LibourneBercy,París, 75012, Francia |5,01 km desde el centro de la ciudad

Registro de llegada y de salida

Ingreso a partir de las:

2:00 p. m.

Salida antes de las:

12:00 p. m.

Información útil

Niños

Este hotel admite niños

Camas adicionales

11 años o menos

Gratis

Cunas

3 años o menos

Gratis

Mascotas

Se admiten mascotas con un cargo adicional

Desayuno

Desayuno disponible

Opciones de desayuno

Desayuno continental

Precio del desayuno

$ 123.315 (≈EUR 34)/persona

Horario del desayuno

07:00 - 10:00 de Lunes a Domingo

Información importante del hotel

Please provide all guest names at the time of booking. The name on the bank card used for the reservation should correspond to the guest checking in. The hotel will ask for a guarantee upon your arrival, the amount varies depending on the length of your stay. Thank you for your understanding.

Métodos de pago aceptados

Este hotel acepta los siguientes métodos de pago: