Java Paragon Hotel & Residences
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Datos clave
Ingreso a partir de las: | 2:00 p. m. |
|---|---|
Salida antes de las: | 12:00 p. m. |
Mascotas | No se admiten mascotas |
Servicios
Más información sobre Java Paragon Hotel & Residences
Java Paragon Hotel & Residences
Java Paragon Hotel & Residence is 4-star property situated a 20-minute drive from the Juanda International Airport and a 15-minute drive from the Surabaya central business district. Free internet access is available in all areas.
Comentario: 31/12/2025
Se alojó en: dic. de 2025
wonderful stay! ♥️
Thank You for the exceptional service, delicious breakfast [loving the concept ginger tea with honey in breakfast menu] & [last but not least] trully gracious hospitality, shoutout to Yusuf [FOM] & Ruth [F&B] for the excellent service
We’ll definitely be back!
Comentario: 25/07/2026
Se alojó en: jul. de 2026
The appartement was ok. The towels were old and had that whitish-greyish colour, in one of the bathrooms there was a dirty floor towel, and in the kitchen 3 coffee plates weren’t well badly washed and stained.
There Was no hot water, we didn’t have the time to tell them as we went out after the reception staff left for the day.
Thanks to the staff for being so helpful.
Comentario: 6/07/2026
Se alojó en: jun. de 2026
FO staff need hospitality training
Then the same staff member was ushering a guest to the elevator & got in right after my family. She just barged in without saying hello or even flashing a smile, which was fine at first. But before I had a chance to use my key & press the button for my floor, she forced her way in to press her button first. So I let go of the button & let her go first. Then she asked me which floor I was going to, so I told her because I thought maybe she wanted to help. Instead, she rudely said that my floor required a key & couldn't be accessed without one, then grabbed my key.
She didn't use any polite manners or offer to help, she just said it in a rude tone. When I explained that I already knew that & had only let her go first because she forced her way in front of me, she didn't even apologize or say anything. She just smirked and turned away. When the elevator door opened, she got out with the guest and, once again, didn't even acknowledge us as guests, no greetings whatsoever. After that, I went to the reception to ask for her name & again she answered with rude manners.
Well, you'd expect a four-star hotel to have four-star hospitality & attitude, but I guess not.
Fortunately, there are still many staff here that are very friendly & helpful, like Mr. Dohi the technician & also big thanks to the female staff from Avenue Lounge (I didn't see her name tag) but she was very nice. Thank you
Comentario: 17/05/2026
Se alojó en: may. de 2026
Comentario: 21/05/2026
Se alojó en: may. de 2026
Love my stay here!
Muy buena ubicación
Jl. Mayjen Sungkono No.101-103, Surabaya, 60256, Indonesia|2,12 km desde el centro de la ciudad
Registro de llegada y de salida
Ingreso a partir de las:
2:00 p. m.
Salida antes de las:
12:00 p. m.
Información útil
No se admiten mascotas
Ponte en contacto con el hotel para obtener más información sobre cómo añadir camas adicionales.