Lancaster Plaza Beirut
+ 66
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Datos clave
Ingreso a partir de las: | 2:00 p. m. |
|---|---|
Salida antes de las: | 12:00 p. m. |
Mascotas | No se admiten mascotas |
Servicios
Wifi
Parqueadero
Aire acondicionado
Servicio de transporte al aeropuerto
Piscina
Centro de acondicionamiento físico
Más información sobre Lancaster Plaza Beirut
Lancaster Plaza Beirut
Lancaster Plaza Beirut is a 5-star hotel in the heart of Beirut, representing a refined world of hospitality.
Opiniones de 
Viajero anónimo
Comentario: 6/06/2026
Se alojó en: jun. de 2026
Fantastic hotel
Clean, perfectly located, breakfast is brilliant
Rooms great
Clean, perfectly located, breakfast is brilliant
Rooms great
Viajero de negocios
JO
Comentario: 28/01/2026
Se alojó en: ene. de 2026
Far Below Five-Star Standards – Serious Hygiene, Noise & Service Issues
I am currently staying at Lancaster Plaza Beirut, in Room 720 (7th floor, corner room), with a confirmed reservation until 1 February. Due to the issues outlined below, I am seriously considering checking out earlier than planned.
Unfortunately, this stay has been deeply disappointing and does not reflect a five-star hotel experience by any international standard.
Noise insulation & sleep quality
Room 720 is adjacent to Room 718, and the sound insulation is extremely poor. Loud door slamming, corridor noise, and conversations outside the neighboring room are clearly audible inside the room and directly affect the sleeping area.
As a result, I was only able to sleep for approximately three hours, waking up multiple times due to noise. Rest and comfort—basic expectations in any hotel—were not met.
Do Not Disturb not respected
Despite activating Do Not Disturb through the in-room system and placing a Do Not Disturb sign clearly on the door, the room was still knocked on multiple times.
This defeats the entire purpose of DND and reflects a serious operational failure and lack of respect for guest privacy.
Front desk attitude & professionalism
One of the front desk staff members demonstrated very poor hospitality standards. The interaction was cold and unwelcoming, without even a basic smile, and phone calls were handled while addressing guests.
For a hotel claiming five-star status, this level of front-line service is unacceptable.
Guest relations & management accessibility
There appears to be no effective Guest Relations function. Attempts to reach Guest Relations were unsuccessful, and during the afternoon/evening the reception seemed understaffed.
Reaching a Duty Manager was unnecessarily difficult, which is far below acceptable hospitality standards.
Room condition, furniture & flooring
The room condition does not meet five-star standards at all and is closer to a three-star hotel at best.
The flooring is worn and scratched, uncomfortable both visually and physically. The room door and fittings show clear signs of neglect, and the interior design feels outdated and poorly maintained.
The attached photos accurately reflect the real condition of the room.
Housekeeping & cleanliness
Housekeeping staff were polite; however, cleaning quality was inconsistent. Tables were not properly wiped, bathroom fittings show visible wear, and attention to detail was lacking.
Hot beverage hygiene & safety concerns
A particularly alarming issue relates to health and safety.
The in-room electric kettle was visibly dirty and poorly maintained. In addition, no metal teaspoons were provided for hot drinks—only plastic stirrers intended for cold beverages.
When this was raised, I was advised to use the plastic stirrer for hot drinks, which is unsafe and unhealthy. Plastic is not suitable for high-temperature liquids, and this reflects a serious lack of basic food safety awareness.
Internet connectivity & reliability
The internet service is extremely poor and unreliable. The hotel Wi-Fi network is unsecured, slow, and unstable.
At one point, I was unable to download a basic mobile application while connected to the hotel Wi-Fi, as clearly shown in the attached screenshots.
In today’s hospitality standards—especially for a hotel claiming five-star classification—reliable and secure internet is not a luxury but a basic necessity. This level of connectivity is unacceptable for business travelers or any guest relying on basic digital services.
Overall
This stay has not reflected a five-star experience in terms of comfort, service quality, hygiene, safety, or technology.
The purpose of this review is not confrontation, but to inform future guests honestly, as I personally rely on guest reviews when choosing hotels.
Based on this experience, I am seriously considering an early check-out, and the attached photos/screenshots accurately document the issues described above.
Unfortunately, this stay has been deeply disappointing and does not reflect a five-star hotel experience by any international standard.
Noise insulation & sleep quality
Room 720 is adjacent to Room 718, and the sound insulation is extremely poor. Loud door slamming, corridor noise, and conversations outside the neighboring room are clearly audible inside the room and directly affect the sleeping area.
As a result, I was only able to sleep for approximately three hours, waking up multiple times due to noise. Rest and comfort—basic expectations in any hotel—were not met.
Do Not Disturb not respected
Despite activating Do Not Disturb through the in-room system and placing a Do Not Disturb sign clearly on the door, the room was still knocked on multiple times.
This defeats the entire purpose of DND and reflects a serious operational failure and lack of respect for guest privacy.
Front desk attitude & professionalism
One of the front desk staff members demonstrated very poor hospitality standards. The interaction was cold and unwelcoming, without even a basic smile, and phone calls were handled while addressing guests.
For a hotel claiming five-star status, this level of front-line service is unacceptable.
Guest relations & management accessibility
There appears to be no effective Guest Relations function. Attempts to reach Guest Relations were unsuccessful, and during the afternoon/evening the reception seemed understaffed.
Reaching a Duty Manager was unnecessarily difficult, which is far below acceptable hospitality standards.
Room condition, furniture & flooring
The room condition does not meet five-star standards at all and is closer to a three-star hotel at best.
The flooring is worn and scratched, uncomfortable both visually and physically. The room door and fittings show clear signs of neglect, and the interior design feels outdated and poorly maintained.
The attached photos accurately reflect the real condition of the room.
Housekeeping & cleanliness
Housekeeping staff were polite; however, cleaning quality was inconsistent. Tables were not properly wiped, bathroom fittings show visible wear, and attention to detail was lacking.
Hot beverage hygiene & safety concerns
A particularly alarming issue relates to health and safety.
The in-room electric kettle was visibly dirty and poorly maintained. In addition, no metal teaspoons were provided for hot drinks—only plastic stirrers intended for cold beverages.
When this was raised, I was advised to use the plastic stirrer for hot drinks, which is unsafe and unhealthy. Plastic is not suitable for high-temperature liquids, and this reflects a serious lack of basic food safety awareness.
Internet connectivity & reliability
The internet service is extremely poor and unreliable. The hotel Wi-Fi network is unsecured, slow, and unstable.
At one point, I was unable to download a basic mobile application while connected to the hotel Wi-Fi, as clearly shown in the attached screenshots.
In today’s hospitality standards—especially for a hotel claiming five-star classification—reliable and secure internet is not a luxury but a basic necessity. This level of connectivity is unacceptable for business travelers or any guest relying on basic digital services.
Overall
This stay has not reflected a five-star experience in terms of comfort, service quality, hygiene, safety, or technology.
The purpose of this review is not confrontation, but to inform future guests honestly, as I personally rely on guest reviews when choosing hotels.
Based on this experience, I am seriously considering an early check-out, and the attached photos/screenshots accurately document the issues described above.
Viajero anónimo
Comentario: 29/07/2026
Se alojó en: jul. de 2026
When I booked this suite, I was very specific with how many people and the ages.
Two adults
7 years twins
The reservation said that the suite is good for 4 people. Wrong.
There is only one king size bed.
My wife and the kids slept on the bed and I had to sleep on the sofa.
NEVER AGAIN!!!!
Two adults
7 years twins
The reservation said that the suite is good for 4 people. Wrong.
There is only one king size bed.
My wife and the kids slept on the bed and I had to sleep on the sofa.
NEVER AGAIN!!!!
Viajero anónimo
Comentario: 26/06/2026
Se alojó en: jun. de 2026
I’d give this hotel a solid 7.5/10, and almost all of these points are for the view. It’s spectacular and breathtaking. The desk staff are courteous, helpful and easy to engage with. Credit given where credit is due!
But here’s where the hotel failed royally for me:
1. The entire floor reeks of cigarettes, despite it being a “non smoking floor”. The staff was courteous enough to swap my room because it smelled awful. But a day or so later, you can smell cigarettes almost everywhere. Including inside the rooms.
2. The checkout experience was very disappointing. I’ll lay it out in detail for your entertainment.
- I check out with 3 hours before my flight. The lady at the counter asks if I was heading to the airport and offers the free shuttle service.
- “How long until the shuttle arrives?” I ask. “10-15 mins” she responds. She adds “please wait in the lobby. We’ll call you when it’s here. Would you like a coffee while you wait?”
- “Yes please!” I answer. Sat down. A few minutes later, the waiter arrives with a coffee. Less than 2 mins later, he comes back “the shuttle is here sir”. I stand up to catch it. He informs me I had to pay $5 for a coffee I didn’t touch and I thought was offered by the desk lady.
- I reached the shuttle only to be told that there was no space for me on it, in the least courteous way.
- Went back to my coffee to find out it was cleared.
- ordered an uber. Cursed under my breath. And caught my flight away from that place.
But here’s where the hotel failed royally for me:
1. The entire floor reeks of cigarettes, despite it being a “non smoking floor”. The staff was courteous enough to swap my room because it smelled awful. But a day or so later, you can smell cigarettes almost everywhere. Including inside the rooms.
2. The checkout experience was very disappointing. I’ll lay it out in detail for your entertainment.
- I check out with 3 hours before my flight. The lady at the counter asks if I was heading to the airport and offers the free shuttle service.
- “How long until the shuttle arrives?” I ask. “10-15 mins” she responds. She adds “please wait in the lobby. We’ll call you when it’s here. Would you like a coffee while you wait?”
- “Yes please!” I answer. Sat down. A few minutes later, the waiter arrives with a coffee. Less than 2 mins later, he comes back “the shuttle is here sir”. I stand up to catch it. He informs me I had to pay $5 for a coffee I didn’t touch and I thought was offered by the desk lady.
- I reached the shuttle only to be told that there was no space for me on it, in the least courteous way.
- Went back to my coffee to find out it was cleared.
- ordered an uber. Cursed under my breath. And caught my flight away from that place.
Viajero en familia
Comentario: 23/01/2026
Se alojó en: ene. de 2026
Gina made our family stay stress-free
Gina at the front desk was truly exceptional. We had a stressful lost luggage issue with the airport, and she put in real effort helping us follow up and search with patience and care. She was also extremely friendly with my child and family, always warm and welcoming. Her attitude and dedication made a big difference in our stay.
Excelente ubicación
VFPF+HW5، General de Gaulle AvenueRas Beirut,Beirut, 135053, Líbano |3,43 km desde el centro de la ciudad
Registro de llegada y de salida
Ingreso a partir de las:
2:00 p. m.
Salida antes de las:
12:00 p. m.
Información útil
No se admiten mascotas
Recently, there are risks in the security situation in Lebanon, and the relevant situation is still developing. In view of the current special circumstances, tourists are advised to travel with caution. If you are already there, please be sure to pay close attention to the development of the local situation, strengthen security precautions, and make emergency preparations.
All guests checking into hotels in Lebanon are required by local authorities to undergo mandatory passport and ID verification at the front desk; to help speed up your check-in, please share your passport details with property in advance so property can secure your hotel confirmation number prior to arrival, and kindly ask that you allow extra time at check-in while officials complete the verification process. Thank you for your understanding and cooperation.
Ponte en contacto con el hotel para obtener más información sobre cómo añadir camas adicionales.
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