Wyndham Tulum
+ 112
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Datos clave
Ingreso a partir de las: | 3:00 p. m. |
|---|---|
Salida antes de las: | 12:00 p. m. |
Desayuno | Desayuno disponible |
Niños | Este hotel admite niños |
Servicios
Parqueadero
Servicio de transporte al aeropuerto
Piscina
Centro de acondicionamiento físico
Recepción abierta 24 horas
Restaurante
Más información sobre Wyndham Tulum
Wyndham Tulum
Location You’ll be sleeping tight! Hotel «Wyndham Residences Tulum» is located in Tulum. This hotel is located 2 km from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Xel-Ha Water Park, Coba Ruins and Xcaret Eco Theme Park.At the hotel Specially for tourists who travel by car, there’s a parking zone. Guests who love doing sports will be able to enjoy a fitness center. Accessibility: there is an elevator/lift.
Opiniones de 
Pareja
Comentario: 22/02/2026
Se alojó en: feb. de 2026
Excellent service
We really enjoyed the weekend. The adult pool is delicious and quiet. The well equipped gym. It also has padel court.
Excellent service. The breakfast buffet very rich and varied. the attention in the restaurant and the pool of Alvaro and Martin very good.
Ask for promotions. They're really good.
Excellent service. The breakfast buffet very rich and varied. the attention in the restaurant and the pool of Alvaro and Martin very good.
Ask for promotions. They're really good.
Respuesta del hotel
Comentario: 23/02/2026
Nos alegra saber que disfrutaron su fin de semana y que pudieron relajarse en la alberca. También nos da gusto que el gimnasio, la cancha de pádel y nuestro desayuno buffet hayan sido de su agrado.
Agradecemos especialmente sus comentarios sobre la atención de Álvaro y Martín. Con gusto les haremos llegar su reconocimiento; estarán muy felices de saber que contribuyeron a que su estancia fuera tan agradable.
Esperamos tener el placer de recibirlos nuevamente muy pronto. ¡Será un gusto darles la bienvenida otra vez!
Agradecemos especialmente sus comentarios sobre la atención de Álvaro y Martín. Con gusto les haremos llegar su reconocimiento; estarán muy felices de saber que contribuyeron a que su estancia fuera tan agradable.
Esperamos tener el placer de recibirlos nuevamente muy pronto. ¡Será un gusto darles la bienvenida otra vez!
Viajero en familia
Comentario: 10/03/2026
Se alojó en: mar. de 2026
I wouldn't choose him again.
I've been at this hotel in Tulum for a week and I've still got a couple of days. We chose it for being part of a good hotel chain.
While the hotel is not bad, it is a fairly new building, I would not recommend staying here. There are many better alternatives.
The family swimming pool, where children are allowed has not a single umbrella to be able to rest in the loungers, I have applied on 2 occasions and they tell me they do not have. But they don't provide a solution.
In the adult pool, they have only 2 umbrellas and with children we can not use that area.
The location is also not the best, it is 500 meters away from the av. coba and at night that stretch has no light and the street is under repairs, so the same hotel also does not recommend to do this journey walking in the dark.
The hotel in its ethical sign says Jacuzzi and play center, also not available.
Our experience has not been the best, if you can stay elsewhere.
While the hotel is not bad, it is a fairly new building, I would not recommend staying here. There are many better alternatives.
The family swimming pool, where children are allowed has not a single umbrella to be able to rest in the loungers, I have applied on 2 occasions and they tell me they do not have. But they don't provide a solution.
In the adult pool, they have only 2 umbrellas and with children we can not use that area.
The location is also not the best, it is 500 meters away from the av. coba and at night that stretch has no light and the street is under repairs, so the same hotel also does not recommend to do this journey walking in the dark.
The hotel in its ethical sign says Jacuzzi and play center, also not available.
Our experience has not been the best, if you can stay elsewhere.
Respuesta del hotel
Comentario: 11/03/2026
Gracias por tomarse el tiempo de compartir su experiencia. Lamentamos sinceramente saber que su estancia no ha cumplido con sus expectativas.
Agradecemos mucho sus comentarios, ya que nos ayudan a identificar áreas de mejora. Sentimos los inconvenientes que menciona respecto a las sombrillas. Su observación ya ha sido compartida con nuestro equipo para evaluar soluciones que mejoren la disponibilidad y la experiencia de nuestros huéspedes.
Respecto a la iluminación y las obras en las calles cercanas, comprendemos que esto puede afectar la percepción de accesibilidad durante la noche. Si bien se trata de trabajos externos al hotel por parte del gobierno municipal, continuaremos orientando a nuestros huéspedes sobre las mejores opciones de transporte en la zona.
También lamentamos la confusión generada por algunas amenidades mencionadas en la señalética, ya por la misma situación, no se mencionan dichos servicios en ningun canal de venta/descripción/promoción para evitar cualquier confusión previo a la reserva.
Valoramos sinceramente sus comentarios y esperamos tener la oportunidad de mejorar su percepción en una futura visita a Wyndham Tulum.
Agradecemos mucho sus comentarios, ya que nos ayudan a identificar áreas de mejora. Sentimos los inconvenientes que menciona respecto a las sombrillas. Su observación ya ha sido compartida con nuestro equipo para evaluar soluciones que mejoren la disponibilidad y la experiencia de nuestros huéspedes.
Respecto a la iluminación y las obras en las calles cercanas, comprendemos que esto puede afectar la percepción de accesibilidad durante la noche. Si bien se trata de trabajos externos al hotel por parte del gobierno municipal, continuaremos orientando a nuestros huéspedes sobre las mejores opciones de transporte en la zona.
También lamentamos la confusión generada por algunas amenidades mencionadas en la señalética, ya por la misma situación, no se mencionan dichos servicios en ningun canal de venta/descripción/promoción para evitar cualquier confusión previo a la reserva.
Valoramos sinceramente sus comentarios y esperamos tener la oportunidad de mejorar su percepción en una futura visita a Wyndham Tulum.
Viajero en familia
Comentario: 19/02/2026
Se alojó en: feb. de 2026
Best family vacation ever!!!
From pickup at tulum airport to arriving at the Wyndham tulum resorts we were treated like family. Gabriel, Gabriela , Alvaro from the restaurant went above and beyond to make sure my family and I enjoyed every single minute of every day. We can’t wait to come back to Wyndham tulum!!
Respuesta del hotel
Comentario: 23/02/2026
Thank you so much for sharing your experience with us. We’re truly delighted that your family felt welcomed from the moment you arrived and that your stay at Wyndham Tulum was so memorable. Creating that “treated like family” feeling is exactly what we strive for.
Gabriel, Gabriela, and Alvaro will be thrilled to hear your kind words. We’re very proud of our team, and it’s wonderful to know they helped make every day special for you.
We can’t wait to welcome you and your family back for another amazing vacation in Tulum!
Gabriel, Gabriela, and Alvaro will be thrilled to hear your kind words. We’re very proud of our team, and it’s wonderful to know they helped make every day special for you.
We can’t wait to welcome you and your family back for another amazing vacation in Tulum!
Viajero en familia
Comentario: 4/08/2026
Se alojó en: dic. de 2025
Beautiful hotel with huge potential, but it misses the details.
This hotel is absolutely beautiful and has incredible potential, but unfortunately it falls short in too many areas. It feels like most of the investment went into the design, while the guest experience was forgotten.
We booked a room with a kitchen, but there wasn’t a single piece of kitchen equipment when we arrived. We had to ask four times before anything was delivered, and it took more than 24 hours. Even then, the kitchen was still not fully equipped.
When we checked in, the sofa bed hadn’t been made and there weren’t enough towels in the room. These are small things, but they’re also basic expectations.
The room with the sofa bed had no blackout curtains, making it difficult to sleep. We also asked for a duvet for the sofa bed, but were told there wasn’t one available.
Our room wasn’t cleaned for the first three days. When we mentioned it, we were told the hotel was fully booked and that cleaning would take longer. The room was finally cleaned at around 7:00 p.m. on the third day.
We had a private plunge pool, but the outdoor area was cold, uninviting, and poorly maintained. We never used it during our stay. Even simple maintenance, like removing the weeds, would have made a big difference.
We also recommend skipping the restaurant. The food was overpriced and disappointing. We didn’t try the breakfast buffet because it looked very limited, especially considering the high price. Even the atmosphere felt lacking—small details, such as the music, could have made it much more enjoyable.
We stayed over New Year’s Eve, and it was disappointing that the hotel didn’t make any effort to create a festive atmosphere or offer something special for the occasion.
The hotel is located a bit outside the main areas, so we strongly recommend renting a car. Taxis in Tulum are expensive, and getting around without a car quickly becomes inconvenient.
Overall, this hotel feels like it has lost sight of what makes a stay memorable. It is stunning to look at and has enormous potential, but it needs to focus much more on its guests and the overall experience.
With more attention to service, maintenance, and the small details, this could become an outstanding hotel. Right now, however, it simply isn’t there yet.
We booked a room with a kitchen, but there wasn’t a single piece of kitchen equipment when we arrived. We had to ask four times before anything was delivered, and it took more than 24 hours. Even then, the kitchen was still not fully equipped.
When we checked in, the sofa bed hadn’t been made and there weren’t enough towels in the room. These are small things, but they’re also basic expectations.
The room with the sofa bed had no blackout curtains, making it difficult to sleep. We also asked for a duvet for the sofa bed, but were told there wasn’t one available.
Our room wasn’t cleaned for the first three days. When we mentioned it, we were told the hotel was fully booked and that cleaning would take longer. The room was finally cleaned at around 7:00 p.m. on the third day.
We had a private plunge pool, but the outdoor area was cold, uninviting, and poorly maintained. We never used it during our stay. Even simple maintenance, like removing the weeds, would have made a big difference.
We also recommend skipping the restaurant. The food was overpriced and disappointing. We didn’t try the breakfast buffet because it looked very limited, especially considering the high price. Even the atmosphere felt lacking—small details, such as the music, could have made it much more enjoyable.
We stayed over New Year’s Eve, and it was disappointing that the hotel didn’t make any effort to create a festive atmosphere or offer something special for the occasion.
The hotel is located a bit outside the main areas, so we strongly recommend renting a car. Taxis in Tulum are expensive, and getting around without a car quickly becomes inconvenient.
Overall, this hotel feels like it has lost sight of what makes a stay memorable. It is stunning to look at and has enormous potential, but it needs to focus much more on its guests and the overall experience.
With more attention to service, maintenance, and the small details, this could become an outstanding hotel. Right now, however, it simply isn’t there yet.
Viajero en grupo
Comentario: 16/04/2026
Se alojó en: mar. de 2026
A lousy stay
WATCH OUT! Dismal experience and lack of services on @WyndhamTulum
We hired a stay of 9 days (Booking 225175519) and lived a nightmare:
❌ No running water in the rooms.
❌ No elevator or WiFi (4 star non-compliance).
❌ Cancelled breakfast paid for mid-stay without refund.
❌ We were left without light and separated as a family.
The hotel admits to failings but refuses to refund the money, offering "free nights" that we can't use because we're foreigners. We demand compliance with Article 92 bis of the Consumer Protection Act! @Profeco @WyndhamHotels help ensure that this abuse does not go unpunished.
We hired a stay of 9 days (Booking 225175519) and lived a nightmare:
❌ No running water in the rooms.
❌ No elevator or WiFi (4 star non-compliance).
❌ Cancelled breakfast paid for mid-stay without refund.
❌ We were left without light and separated as a family.
The hotel admits to failings but refuses to refund the money, offering "free nights" that we can't use because we're foreigners. We demand compliance with Article 92 bis of the Consumer Protection Act! @Profeco @WyndhamHotels help ensure that this abuse does not go unpunished.
Excelente ubicación
Region 011 manzana 001 lote 005, Tulum, 77760, México|1,5 km desde el centro de la ciudad
Registro de llegada y de salida
Ingreso a partir de las:
3:00 p. m.
Salida antes de las:
12:00 p. m.
Información útil
Este hotel admite niños
13 años o más
$ 91.049 (MXN483,43) por persona y noche
12 años o menos
Gratis
2 años o menos
Gratis
Desayuno disponible
Opciones de desayuno
Desayuno vegetariano
Precio del desayuno
Ponte en contacto con el hotel para obtener información sobre los precios
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