Livega House
+ 42
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Datos clave
Ingreso a partir de las: | 2:00 p. m. |
|---|---|
Salida antes de las: | 11:00 a. m. |
Mascotas | No se admiten mascotas |
Servicios
Wifi
Parqueadero
Aire acondicionado
Servicio de transporte al aeropuerto
Restaurante
No fumadores
Más información sobre Livega House
Livega House
Situated within 1.1 km of National Theatre Namibia and less than 1 km of Eros Shopping Centre, Livega House provides rooms with air conditioning and a private bathroom in Windhoek.
Opiniones de 
Pareja
Comentario: 1/04/2026
Se alojó en: ene. de 2026
Great balance of indulgence and comfort with a personal touch
Livega was a wonderful Windhoek base during each of the four-day tail ends of our month-long trip to Namibia. From contemporary ambiances that immediately relax to well-crafted food and an excellent wine curation, everything about Livega is about the details. The a la carte breakfast menu is to die for, from indulgent to healthy, we were able to vary each morning. But above all it was the warmth of all the staff that made our stay special and longing to come back soon.
Pareja
DE
Comentario: 19/04/2026
Se alojó en: sep. de 2025
Unprofessional management!!
We booked the Livega House in Windhoek specifically because of its convenient location near Joe's Beerhouse. The reviews were promising, but unfortunately, our experience was quite different. We received a warm welcome upon arrival and had booked and already paid for an expensive Executive Suite on the rooftop with panoramic views over Windhoek. Instead, we were given a significantly cheaper standard room, which we immediately complained about.
Since the reception closed at 5:00 PM and we arrived shortly after, no one could help us. The next morning, we contacted the office manager responsible for bookings and presented her our booking and payment confirmation. We were very rudely informed that their computer system had displayed a standard room instead of the more expensive Executive Suite we had booked and already paid for. We politely requested clarification and a refund of the overpayment but were very rudely dismissed with the explanation that it must have been a booking error.
Since we needed to get to the airport in time for our connecting flight to Cape Town, we left a copy of our confirmation with the office manager, requesting clarification. The following weeks passed without any response from management. Livega House seemed to be deliberately ignoring the matter. Apparently, they didn't even deem it necessary to apologize or refund the difference.
After months of email correspondence, to which management barely responded, the office manager finally admitted her mistake but tried to delay the refund as long as possible. Due to high bank fees for the transfer from Namibia to Germany, we received only a third of the originally owed amount after several months. It would have been professional for Livega House to have immediately admitted the error and refunded the difference.
Because of these frustrating incidents and the poor management, we can only give this supposedly 5-star hotel 3 stars for the good food. Unfortunately, due to our negative and unprofessional experience, we Unprofecannot recommend this hotel and will definitely choose a different hotel on our next visit to Windhoek!
Since the reception closed at 5:00 PM and we arrived shortly after, no one could help us. The next morning, we contacted the office manager responsible for bookings and presented her our booking and payment confirmation. We were very rudely informed that their computer system had displayed a standard room instead of the more expensive Executive Suite we had booked and already paid for. We politely requested clarification and a refund of the overpayment but were very rudely dismissed with the explanation that it must have been a booking error.
Since we needed to get to the airport in time for our connecting flight to Cape Town, we left a copy of our confirmation with the office manager, requesting clarification. The following weeks passed without any response from management. Livega House seemed to be deliberately ignoring the matter. Apparently, they didn't even deem it necessary to apologize or refund the difference.
After months of email correspondence, to which management barely responded, the office manager finally admitted her mistake but tried to delay the refund as long as possible. Due to high bank fees for the transfer from Namibia to Germany, we received only a third of the originally owed amount after several months. It would have been professional for Livega House to have immediately admitted the error and refunded the difference.
Because of these frustrating incidents and the poor management, we can only give this supposedly 5-star hotel 3 stars for the good food. Unfortunately, due to our negative and unprofessional experience, we Unprofecannot recommend this hotel and will definitely choose a different hotel on our next visit to Windhoek!
Respuesta del hotel
Comentario: 21/04/2026
Thank you for your feedback. We’re genuinely sorry that your experience did not meet expectations, and we appreciate the opportunity to clarify what occurred.
Your booking was made through a third-party platform that is not affiliated with our establishment, and unfortunately the information provided to you, including the room type and rate, did not match what was available on our system. As a result, the room you booked was not one we had available at the time, and we already had confirmed guests allocated to those rooms.
Despite this, we made every effort to assist you and worked through the necessary processes to facilitate a refund, even though the booking discrepancy originated outside of our direct systems. As you may recall, we followed up multiple times to ensure that the refund was received on your end.
We regret if any of our communication came across as dismissive, as this was never our intention. Situations involving third-party bookings can be complex, particularly when incorrect information is provided by platforms not connected to our system. Had the booking been made directly with us or through one of our verified partners, we would have been able to resolve the matter immediately and more efficiently.
We are disappointed that the situation has resulted in a negative impression of our establishment, especially as we did work to reach a resolution under challenging circumstances. That said, we do take your feedback seriously and will continue to improve our communication and processes where possible.
We wish you all the best in your future travels.
Your booking was made through a third-party platform that is not affiliated with our establishment, and unfortunately the information provided to you, including the room type and rate, did not match what was available on our system. As a result, the room you booked was not one we had available at the time, and we already had confirmed guests allocated to those rooms.
Despite this, we made every effort to assist you and worked through the necessary processes to facilitate a refund, even though the booking discrepancy originated outside of our direct systems. As you may recall, we followed up multiple times to ensure that the refund was received on your end.
We regret if any of our communication came across as dismissive, as this was never our intention. Situations involving third-party bookings can be complex, particularly when incorrect information is provided by platforms not connected to our system. Had the booking been made directly with us or through one of our verified partners, we would have been able to resolve the matter immediately and more efficiently.
We are disappointed that the situation has resulted in a negative impression of our establishment, especially as we did work to reach a resolution under challenging circumstances. That said, we do take your feedback seriously and will continue to improve our communication and processes where possible.
We wish you all the best in your future travels.
Viajero anónimo
Comentario: 10/04/2026
Se alojó en: abr. de 2026
From check in to check out staff were awesome. The wonderful lady at reception let us stow our luggage in the office until our room was ready. We chatted with her, getting some dining tips, and she gave us a travel adapter to use as it was the one style that we didn’t bring. Room was great, very comfortable king bed, nice water pressure in the shower. Restaurant and bar staff were amazing, got to learn some Indigenous greetings, the menu looked fantastic but we had booked elsewhere before seeing it. Did have some local beer and South African wine, and the breakfast was perfect before we checked out. Great double espresso! Highly recommended, we were there just for one night, but would definitely stay again. Can't comment on parking, as we were using a shuttle service. Good location, and maybe a ten to fifteen minute walk into town.
Pareja
Comentario: 12/04/2026
Se alojó en: abr. de 2026
Great hospitality
Exceptional staff, clean spacious rooms. Can’t say enough about how helpful and kind the staff were
Viajero anónimo
Comentario: 8/04/2026
Se alojó en: abr. de 2026
The parking area is not great, especially if there are guests at the restaurant.
Ubicación excepcional
7 Luther Street Eros, Windhoek, 9000, Namibia|0,86 km desde el centro de la ciudad
Registro de llegada y de salida
Ingreso a partir de las:
2:00 p. m.
Salida antes de las:
11:00 a. m.
Información útil
No se admiten mascotas
Los niños necesitan una cama adicional para dormir en la habitación.
Ponte en contacto con el hotel para obtener más información sobre cómo añadir camas adicionales.
Livega House: preguntas frecuentes
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