Basel Marriott Hotel
+ 105
Encuentra el mejor hotel en Basilea para tus fechas, por precio o preferencia
Compara ofertas de Basel Marriott Hotel en cientos de sitios, todo en un solo lugar
Busca una oferta con cancelación gratuita o calificaciones excelentes
Compara habitaciones y precios
Comparamos cientos de sitios web para conseguirte la mejor oferta
Datos clave
Ingreso a partir de las: | 3:00 p. m. |
|---|---|
Salida antes de las: | 12:00 p. m. |
Mascotas | Se admiten mascotas con un cargo adicional |
Servicios
Wifi
Parqueadero
Aire acondicionado
Centro de acondicionamiento físico
Spa
Recepción abierta 24 horas
Más información sobre Basel Marriott Hotel
Basel Marriott Hotel
All spacious rooms and suites feature air-conditioning, an LCD satellite TV, and tea and coffee making facilities. A scrumptious breakfast is served daily at the property.
Opiniones de 
Viajero anónimo
Comentario: 9/08/2026
Se alojó en: ago. de 2026
The Basel Marriott is everything you might expect from an upper end Marriott hotel. The breakfast is outstanding, the rooms are clean, bright, and spacious, and the staff is exceedingly friendly and helpful. They even loaned us a waterproof bag for our swim in the Rhine river -- a must-do for any visit to Basel in the summer!!
Viajero en solitario
Comentario: 22/06/2026
Se alojó en: jun. de 2026
Not a Single Mistake, but a Pattern of Unfulfilled Commitments
I rarely write negative hotel reviews, but I believe future guests deserve a complete and factual account of my experience.
I redeemed 52,000 Marriott Bonvoy points for a stay at the Basel Marriott Hotel during Art Basel. My disappointment was not caused by a single mistake, but by a pattern of commitments that were repeatedly not fulfilled.
Before arrival, I used the Marriott Bonvoy App to request a quiet room away from the elevators. Upon check-in, I was assigned a room directly opposite the elevators and facing the main street. After I raised the issue, the hotel acknowledged the mistake and changed my room.
Prior to arrival, I had also contacted the hotel regarding the BaselCard. The hotel confirmed in writing that I would receive the card at check-in. However, no BaselCard had been prepared, and I had to return to the Front Desk and request it myself.
The most concerning issue occurred in the Executive Lounge. During the afternoon, I noticed that several pieces of fruit appeared damaged and deteriorated, including one with visible mold. When I returned later that evening, the same fruit remained on display. The following morning, it was still there until I personally brought the matter to the attention of a staff member, after which it was finally replaced.
I subsequently spoke with a manager, who took my room number and assured me that the matter would be escalated and that management would follow up with me. No such follow-up occurred before my departure.
Following my stay, the hotel acknowledged in writing that it had failed to provide the response it had promised during my stay. However, when I later sought clarification regarding why no follow-up had taken place, I was informed that the hotel was unable to comment on internal processes or responsibilities.
What disappointed me most was not the room assignment, the missing BaselCard, or even the condition of the fruit itself. Hotels make mistakes. What matters is how those mistakes are handled.
I was therefore surprised to see the property later describe the room change and Executive Lounge access as gestures of goodwill. Respectfully, I view these matters differently. The room change occurred only after the hotel acknowledged that the room initially assigned did not match the preferences I had communicated before arrival. In my view, correcting an acknowledged service failure should be considered the appropriate resolution of a problem rather than a special gesture.
For this reason, I felt that the subsequent correspondence focused more on highlighting compensation than addressing the underlying concerns regarding accountability, communication, and management follow-up.
I have included photographs and selected excerpts from the hotel's own correspondence so that readers may review the facts and form their own conclusions.
As a Marriott Bonvoy Gold Elite member, I expected a significantly higher standard of guest recognition, communication, service recovery, and management accountability than I experienced during this stay.
I redeemed 52,000 Marriott Bonvoy points for a stay at the Basel Marriott Hotel during Art Basel. My disappointment was not caused by a single mistake, but by a pattern of commitments that were repeatedly not fulfilled.
Before arrival, I used the Marriott Bonvoy App to request a quiet room away from the elevators. Upon check-in, I was assigned a room directly opposite the elevators and facing the main street. After I raised the issue, the hotel acknowledged the mistake and changed my room.
Prior to arrival, I had also contacted the hotel regarding the BaselCard. The hotel confirmed in writing that I would receive the card at check-in. However, no BaselCard had been prepared, and I had to return to the Front Desk and request it myself.
The most concerning issue occurred in the Executive Lounge. During the afternoon, I noticed that several pieces of fruit appeared damaged and deteriorated, including one with visible mold. When I returned later that evening, the same fruit remained on display. The following morning, it was still there until I personally brought the matter to the attention of a staff member, after which it was finally replaced.
I subsequently spoke with a manager, who took my room number and assured me that the matter would be escalated and that management would follow up with me. No such follow-up occurred before my departure.
Following my stay, the hotel acknowledged in writing that it had failed to provide the response it had promised during my stay. However, when I later sought clarification regarding why no follow-up had taken place, I was informed that the hotel was unable to comment on internal processes or responsibilities.
What disappointed me most was not the room assignment, the missing BaselCard, or even the condition of the fruit itself. Hotels make mistakes. What matters is how those mistakes are handled.
I was therefore surprised to see the property later describe the room change and Executive Lounge access as gestures of goodwill. Respectfully, I view these matters differently. The room change occurred only after the hotel acknowledged that the room initially assigned did not match the preferences I had communicated before arrival. In my view, correcting an acknowledged service failure should be considered the appropriate resolution of a problem rather than a special gesture.
For this reason, I felt that the subsequent correspondence focused more on highlighting compensation than addressing the underlying concerns regarding accountability, communication, and management follow-up.
I have included photographs and selected excerpts from the hotel's own correspondence so that readers may review the facts and form their own conclusions.
As a Marriott Bonvoy Gold Elite member, I expected a significantly higher standard of guest recognition, communication, service recovery, and management accountability than I experienced during this stay.
Respuesta del hotel
Comentario: 26/06/2026
Dear Jane J
Thank you for taking the time to share your detailed feedback. We sincerely regret that your stay did not meet your expectations and that several aspects of your experience caused disappointment.
Please accept our apologies for the shortcomings you encountered regarding your room assignment, the BaselCard, and your experience in the Executive Lounge. We also regret that you felt your concerns were not followed up on appropriately during your stay.
We appreciate your candid comments, as they help us identify areas where we need to improve, particularly in communication, service consistency, and follow-up. Your feedback has been shared with the relevant teams and will be used as an opportunity to enhance our guest experience.
We value your loyalty as a Marriott Bonvoy Gold Elite member and regret that we were unable to provide the level of service you rightfully expected. We hope to have the opportunity to restore your confidence in us on a future visit.
Best regards
Managment Team
Thank you for taking the time to share your detailed feedback. We sincerely regret that your stay did not meet your expectations and that several aspects of your experience caused disappointment.
Please accept our apologies for the shortcomings you encountered regarding your room assignment, the BaselCard, and your experience in the Executive Lounge. We also regret that you felt your concerns were not followed up on appropriately during your stay.
We appreciate your candid comments, as they help us identify areas where we need to improve, particularly in communication, service consistency, and follow-up. Your feedback has been shared with the relevant teams and will be used as an opportunity to enhance our guest experience.
We value your loyalty as a Marriott Bonvoy Gold Elite member and regret that we were unable to provide the level of service you rightfully expected. We hope to have the opportunity to restore your confidence in us on a future visit.
Best regards
Managment Team
Pareja
Comentario: 3/08/2026
Hotel Marriott Basel
I had an outstanding stay at the Basel Marriott Hotel. From the moment I arrived, the reception team made me feel genuinely welcome with their warm, professional, and efficient service.
A special thank you goes to the M Club Lounge team. Their hospitality, friendliness, and attentiveness were truly exceptional and made every visit to the lounge a pleasure.
The housekeeping team also deserves recognition for maintaining the room to the highest standards. Everything was spotless, well organized, and consistently impeccable throughout my stay.
Thank you to the entire team for delivering such an excellent guest experience. I highly recommend this hotel and look forward to returning.
A special thank you goes to the M Club Lounge team. Their hospitality, friendliness, and attentiveness were truly exceptional and made every visit to the lounge a pleasure.
The housekeeping team also deserves recognition for maintaining the room to the highest standards. Everything was spotless, well organized, and consistently impeccable throughout my stay.
Thank you to the entire team for delivering such an excellent guest experience. I highly recommend this hotel and look forward to returning.
Viajero en familia
IL
Comentario: 26/07/2026
Fine hotel, but don't bother to request connecting rooms
This hotel was a fine base for a few days in Basel. However, we were quite disappointed by a few things.
I had contacted the hotel months in advance to request connecting rooms, and then confirmed our request again a couple of days in advance. While I understood that the hotel did not guarantee connecting rooms, I had assumed they would make some effort to reserve them for us if available. However, when we checked in, they did not seem to be aware of the request, and it was clear that no attempt had been made to assign us connecting rooms.
Also, the wifi was almost unusable, which was quite surprising for a business hotel.
I had contacted the hotel months in advance to request connecting rooms, and then confirmed our request again a couple of days in advance. While I understood that the hotel did not guarantee connecting rooms, I had assumed they would make some effort to reserve them for us if available. However, when we checked in, they did not seem to be aware of the request, and it was clear that no attempt had been made to assign us connecting rooms.
Also, the wifi was almost unusable, which was quite surprising for a business hotel.
Respuesta del hotel
Comentario: 1/08/2026
Dear Emilia22m
Thank you for sharing your feedback. We are pleased that our hotel provided a convenient base for your stay in Basel, although we are sorry that some aspects did not meet your expectations.
While connecting rooms are always subject to availability and cannot be guaranteed, your request should have been properly noted and considered during the room allocation process. We sincerely apologize that this did not appear to be the case and will review the matter with our team.
We are also sorry to hear about the difficulties you experienced with the Wi-Fi. This is certainly not the standard we aim to provide, particularly in a business hotel, and we will investigate the issue further.
We appreciate your comments, as they help us improve our service, and we hope to have the opportunity to welcome you again for a more seamless stay.
Kind regards,
Basel Marriott Hotel Team
Thank you for sharing your feedback. We are pleased that our hotel provided a convenient base for your stay in Basel, although we are sorry that some aspects did not meet your expectations.
While connecting rooms are always subject to availability and cannot be guaranteed, your request should have been properly noted and considered during the room allocation process. We sincerely apologize that this did not appear to be the case and will review the matter with our team.
We are also sorry to hear about the difficulties you experienced with the Wi-Fi. This is certainly not the standard we aim to provide, particularly in a business hotel, and we will investigate the issue further.
We appreciate your comments, as they help us improve our service, and we hope to have the opportunity to welcome you again for a more seamless stay.
Kind regards,
Basel Marriott Hotel Team
Viajero de negocios
Comentario: 25/07/2026
Impeccable service- 6 stars out of 5
I cannot even put better words to describe the service in this hotel. It’s literally impeccable. Everytime I requested sth, it literally showed up at my front door in 1 min (not even joking). The room was well cleaned and the bed was super comfy (I knew it was a good bed since I didn’t even need 6 hours of sleep and still felt amazing the next morning).
On my reservation, it was a default booking for two people (by mistake) and they even thought ahead and prepared a sofa bed to me in advance. The waiter/waitress always looked around attentively to see if any guests needed anything for the breakfast.
This hotel is literally my go to in Basel. While it’s not Les Trois Rois, I actually appreciated the large room space I had in this hotel much much more than the heated bathroom floor in Les Trois Rois .
On my reservation, it was a default booking for two people (by mistake) and they even thought ahead and prepared a sofa bed to me in advance. The waiter/waitress always looked around attentively to see if any guests needed anything for the breakfast.
This hotel is literally my go to in Basel. While it’s not Les Trois Rois, I actually appreciated the large room space I had in this hotel much much more than the heated bathroom floor in Les Trois Rois .
Excelente ubicación
Messepl. 25, Basilea, 4058, Suiza|0,86 km desde el centro de la ciudad
Registro de llegada y de salida
Ingreso a partir de las:
3:00 p. m.
Salida antes de las:
12:00 p. m.
Información útil
Se admiten mascotas con un cargo adicional
Ponte en contacto con el hotel para obtener más información sobre cómo añadir camas adicionales.
Basel Marriott Hotel: preguntas frecuentes
¿Necesitas vuelos o un carro para tu viaje?
¿Sabías que podemos ayudarte a planear el resto de tu viaje? Consigue ofertas exclusivas y excelentes precios en vuelos y alquiler de carros.Vuelos a Basilea-Mulhouse Freiburg
Alquiler de autos en Basilea